Author Archives: Larry Janis

Global Service Delivery Director

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Our client is a leader in global financial BPO services with a strong international network comprising hubs in the USA, Brazil, India, Mexico, Philippines, Singapore and Germany.

Summary

The successful candidate will have responsibility for managing the delivery of services to maximize contribution to the success of a major global client. Services include Electronic Payment Services and other Order to Cash operations which include Credit, AR and Collections management, Cash Applications, Billing, and back office finance processing and customer services. (more…)

What is top talent and how is that identified?

As a part of our talent acquisition engagements, we ask our clients how they define “top talent” and how they would assess those traits in the interview process.  Reflecting on the insightful comments we hear every day, we thought there would be great value in a new blog in which senior executives/thought leaders share their “Take on Talent.”

This is the fourteenth in a series of blogs/interviews with senior executives who are thought leaders in the areas of Talent Acquisition, Career Development and Leadership who will share their perspectives on this ever present question.

 

tom klein

Tom Klein is the Chief Revenue Officer for TSI.  In this role, he is accountable executing TSI’s growth strategy and leading our sales, account management, marketing, partners, e-commerce and product management teams to deliver client performance and profitability. 

TSI is a market-leading provider of accounts receivable management and student loan servicing solutions.  TSI’s global operations are powered by our proprietary analytical algorithms and best-in-class compliance and technology systems.  Our clients include Fortune 100 corporations, national and regional healthcare providers, financial institutions, state and federal government organizations, educational institutions, and small and medium-sized businesses.

Prior to joining TSI, Tom was a Managing Director in Accenture leading their North American BPO practice across 30 industries.  And over the last 20 years has led global sales, client management and portfolios in business and technology services for IBM, HP, Genpact and several mid-size business-technology services firms.

Tom graduated from Illinois State University with an MBA, currently resides in Houston, TX, is an avid fly-fisherman and has a small coffee farm in Costa Rica.   (more…)

5 leadership mistakes even the best bosses make

MarcelSchwantesauthorphoto_79607By Marcel Schwantes

If you think your boss is some freak of nature and you’re the luckiest person alive, I’ll break it to you gently: He or she is human and will make mistakes.

The great ones rise up from their errors by A) acknowledging they made a mistake and correcting a behavior (think humility), or B) acknowledging a blind spot that needs to be addressed, then doing something about it.

Lets dive into a few prevalent leadership mistakes that even the best and smartest leaders tend to make.

1. The mistake of not giving employees a listening ear.
I recently wrote about the powerful business practice of “stay interviews.” Unlike the exit interview, this concept is predicated on listening to employees’ feedback to get fresh insight into improving the work environment that will help retain those valued employees today–not after they have emotionally disconnected and turned in their resignations. Leaders who check hubris at the door and listen authentically in this manner build trust, but even the smartest of leaders have this blind spot where they don’t leverage active listening skills to build and support culture. The message coming across to employees is that they’re not seen as important and part of the family — a critical mistake even for the brightest leaders. (more…)

SAP S4 HANA Finance Technology Consulting Senior Manager

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 As an SAP Finance & Enterprise Performance Technology Consulting Senior Manager, you will have the opportunity to:

  • Advise upon, lead and work on high impact activities within the systems development life cycle
  • Provide advisory work for the IT function itself
  • Design, implement and deploy SAP solutions to achieve defined business goals
  • Maintain skills in SAP applications process design and configuration; SAP application design, development, integration, testing and deployment; and SAP application technical architecture

Responsibilities:

  • Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives
  • Involved in setting strategic direction to establish near term goals for area of responsibility
  • Interacts with senior management levels at a client and/or within our client which involves negotiating or influencing on significant matters
  • Has latitude in decision-making and determining objectives and approaches to critical assignments.
  • Decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility
  • Manages large teams and/or work efforts at a client

(more…)

Vice President -Solutions

iStock_000004877664XSmall - CopySummary Description

Senior level leader to develop client specific solutions, financial models and proposals on large, complex opportunities in the revenue-cycle/accounts receivable management and student loan servicing space.  This leader integrates the client needs with sales, finance and operations to increase win-rates, deal profitability and solution deliver-ability.

 

 

Principal Responsibilities

  • Develop and lead our solutions and go-to-market strategy to create and deliver competitively differentiated client solutions and proposals working with teams and key partners
  • Define the client specific solutions, presentations, client proposals and support the CAMs and sales teams in client pursuits
  • Lead our complex solution costing/pricing, solution development and support with operations, technology, finance and compliance
  • Oversee the RFP team and response quality, accuracy and competitiveness to increase win-rates
  • Oversee the client implementation plans for successful, timely onboarding
  • Oversee and track the client audit process, content and support for high quality successful audits
  • Provide feedback to management to improve the success of sales, solutions, pricing and go to market strategies and be recognized as an industry expert
  • Perform other duties as assigned by management.

Qualifications

  • Bachelor’s Degree, preferably a Master’s degree in business, engineering, operations, or IT
  • 10+ years of operations, solutioning and client services experience
  • Subject matter expert in accounts receivable solutions, operations and technology
  • Experience selling 1st Party, 3rd Party B2C/B2B Collections, ARM/BPO to Fortune 1000
  • Large scale ARM operations and client delivery experience with specific transformation results
  • Excellent interpersonal, written and oral communication skills.
  • Positive, high energy, leader with strong ability to get things done
  • Ability to travel and adapt to a flexible schedule

 

Total Compensation

Attractive base compensation and incentive plan, and a comprehensive health and welfare, and retirement program.

If you are interested or know someone who might be, please let me know

Larry Janis, e:janis@issg.net, p: 516-767-3030