Pay Inequity Is Still A Thing—And It Matters

By Maria Colacurcio

In recent years, gender pay equity has become a topical discussion amongst the global workforce. Hollywood actresses and Olympic athletes have shared their stories of unequal pay for equal work; and there has been a slew of class-action suits and corporate scandals revealing discriminatory pay practices. As a result, investors, customers, employees and the law are all calling for progress on wage equality.

Is progress being made? It’s hard to say, but it is probably nowhere near enough as is needed. Some attribute this to the “pipeline” issue. That is, men and women freely choosing entirely divergent professional paths. The theory goes that men choose careers such as investment banking and software engineering and women choose professions such as nursing and teaching whose pay rates have been set (lower) by the natural market forces of supply and demand (or perhaps because of the long history of putting less value on women’s work). But if you look at computer programmers, women used to dominate the industry, then men flowed in. The pay automatically increased and the profession was viewed as more desirable. By contrast, as women flow into historically male professions, pay actually drops.

Some companies have made attempts to address the pay equity issue, but they’re often employing outdated approaches or third-party consultants. Reliable, scalable and accessible solutions have been limited. As a result, many companies have shied away from the issue of pay equity altogether, viewing it as simply too burdensome to tackle. Such lethargy produces pay practices which only perpetuate the gender pay gap. Unfortunately, women (and other underrepresented groups) can be faced with an uphill and solitary battle on the journey to equality.

Any effort to eradicate pay disparity in the workplace must be vigorously supported by the CEO, the leadership team and the board. If a board of directors or CEO is not genuinely dedicated to such an effort, then that effort will not happen, or will eventually fail. As a CEO, why should this be top-of-mind for you and your team?

Well, at a very fundamental level, it’s the right thing to do. When companies commit to equal pay for equal work, they send a powerful message to their current employees, future hires and their customers that they stand for something that is important to all, not just women. Additionally, having a fair and transparent pay process increases satisfaction and decreases turnover. A Gartner study revealed that there is a $16 billion cost for turnover in the tech industry alone.

If your organization does not yet have a robust and ongoing strategy for achieving pay equity, here is a step-by-step guide to help you check for pay disparities and commit to resolving them:

Step 1: You can’t stick your finger in the air as a gauge of pay equity. It takes asking the right questions and conducting detailed analyses. Make sure you have enough resources and technology in place to allow you to examine your data quickly and identify unfavorable trends.

Step 2: Shift the mindset from “protect and defend” compensation data to “find and fix” any gaps. This requires you to have the courage to share the results of your analysis in Step 1, but also the discipline to resolve any anomalies.

Step 3: Companies regularly ensure they are at market, so why not make pay equity a part of ongoing compensation benchmarking? Committing to regular and frequent pay analysis is the best way for companies to ensure they stay on top of this issue.

The CEO should be the catalyst for the organization’s journey to pay equity, but other key stakeholders such as the broader leadership team, the HR function, and middle managers are also key to success. There are many ways to fully involve these groups:

• Make it personal: Research has shown that the pay gap in groups of male managers who have daughters is smaller than amongst managers without daughters. This means that when an issue is personal, behavior changes no matter the gender.

• Make it a leadership issue: If you have a gender pay gap, it is a failure of leadership. Leaders have a role and responsibility to address this. As CEO, you must communicate with HR and managers, articulate the philosophy and strategy to achieve equal pay, and make sure to constantly share metrics and progress with managers and HR, so they can share with employees and external audiences. Commit to a quantitative approach to decide how pay is determined, setting salary ranges for each role, and then make these ranges available to your employees and recruits.

• Make it inclusive: It is not solely an issue to be discussed at a women’s leadership meeting. Make it a key agenda item for your next board meeting and your executive team meetings.

A good first step to kick-start this journey is to run a pay equity analysis leveraging a trusted solution with a vetted methodology. By utilizing a data-science powered software solution, you can determine where there are unexplained pay gaps and where you may need to employ remediation tactics to preserve your company’s culture and maintain legal compliance.

Source: Chief Executive

 

Strategising Customisation and Privacy in the Digital Age

by David Dubois, INSEAD Associate Professor of Marketing, and Joanna Teoh, INSEAD

Five golden rules to effectively balance personalisation and customer protection.

From AI-enabled chatbots to ads based on individuals’ search or social media activities, digital data offer novel ways to connect with customers. These connections can develop into intimate customer relationships that boost satisfaction, engagement and ultimately loyalty. Consider Netflix’s recent personalisation strategy, which enabled viewers of its series Bandersnatch to choose the main character’s actions throughout the episode, leading to five unique endings.

But there is a point where customer intimacy and invasion of privacy blurs. For instance, as early as 2012, Target predicted a teenage customer’s pregnancy through her historical purchase pattern data and sent her baby-related coupons, to the surprise of her own parents.

Where to draw the line between customer-benefitting personalisation and intrusion? This question is increasingly at the heart of every C-level executive’s agenda. In the digital age where data has become overabundant – 90 percent of the world’s data was produced in the last two years – corporations face the urgent need for a “data chart” defining their philosophy around the collection and use of customer data as it relates to value creation. (more…)

Account Leader

The Account Manager is responsible for all client interfaces within the assigned account scope. S/He works together with his/her manager to build an account plan and is responsible for client management based on the account plan. Usually, the Account Manager handles multiple accounts or a large account depending on the value. He / She is responsible for Revenue Growth within these accounts.

 

Job Description –Account Manager

  • Client relationship management –managing relationships with operational client personnel – those directly involved with the client’s presence
  • Business Development – responsible for building a portfolio of USD 10MN + driving revenues within the assigned account scope by being the owner of the entire Opportunity Management cycle: Prospect-Evaluate-Propose-Close. This involves identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance.
  • Conduct research as well as competitor analysis, create proposals / pitches, validate estimates / effort, deliver client presentations and negotiate with clients.
  • Client delivery assurance – assuring the client of Tech Mahindra commitment and driving the delivery process by working collaboratively with the Program Managers in the Business Unit
  • Collaborate with the Program Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client.
  • Balance different projects running for the client that may involve different Program managers or horizontal competency units’ resources.
  • Work closely with the Solutions Leader / Middle Office to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions to the account scope
  • Account Planning and Governance – completely responsible for all Client Management processes – Plan-Sell-Deliver-Manage.
  • Build an Account Plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed
  • Pricing decisions within the scope of the Master Services Agreement
  • Middle Office proposal support for new business development outside of account scope
  • Provide necessary input for building future alliances with relevant product vendors

Leadership Skills

  • Strategic Business Orientation
  • Leadership through Sustainability
  • Customer Focus
  • Innovation led transformation
  • Result Orientation with execution excellence
  • Leveraging Human Capital Experience

Experience

  • MBA and/ or Graduate with specialization in sales
  • a minimum of 7-10 years of experience in BPO, Contact Center, ITES space
  • Managing and growing accounts

Location

  • Seattle, Washington

If you are interested or know someone who might be, please let me know

Sincerely,

Larry Janis, Managing Partner I Integrated Search Solutions Group

Email: janis@issg.net

P-516-767-3030

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3 Powerful Mind Tricks to Finally Outsmart Your Mental Blocks and Achieve Your Greatest Goals

by Peter Economy

What’s blocking you from your success? Is it an incompetent boss? Toxic coworkers? Your work environment? Or, surprisingly, could the one thing standing in the way of your dreams really just be…you?

It can be wildly challenging to create your own opportunities and make headway toward your goals if you’re facing powerful mental blocks. It doesn’t matter how simple or complicated the task is, any serious attempts to accomplish something will be thwarted if something called “defensive failure” happens.

A term created by cognitive psychologist, Dr. Amanda Crowell, defensive failure refers to what happens when we constantly think about achieving something, but end up thinking about it so much that nothing happens.

So how do we combat this special type of failure?

Here, according to Crowell and her research, are three mind tricks you can use to outsmart some of the common most mental blocks we all face:

Mind trick #1

Remember: failure is something we all experience throughout our work, career, and life–it’s a natural part of being human. One mental block many people face is thinking they simply cannot do what they want to do. This block becomes strengthened especially if our first attempts at doing something are full of difficulties or are not successful at all. But you must remember that successful journeys don’t involve victory at every step. Learn to embrace the failures you face, because each misstep brings you closer to success.

(more…)

WHAT IS TOP TALENT AND HOW IS THAT IDENTIFIED?

As a part of our talent acquisition engagements, we ask our clients how they define “top talent” and how they would assess those traits in the interview process. Reflecting on the insightful comments we hear every day, we thought there would be great value in a new blog in which senior executives/thought leaders share their “Take on Talent.”

This is the twenty-third in a series of blogs/interviews with senior executives who are thought leaders in the areas of Talent Acquisition, Career Development and Leadership who will share their perspectives on this ever present question.

 

 

Kevin S. Parikh is the Chief Executive Officer and Chairman of one of the world’s leading Business Transformation, Technology Strategy and Sourcing Advisory firms, Avasant.

As an attorney by trade, Parikh specializes in negotiating complex global transactions working to bridge the gaps between legal counsel and business team objectives. Over his career, Parikh has been involved in more than 350 IT sourcing and business transactions. These deals have ranged from US$20 million to US$2.5 billion, involving major Tier 1 and Tier 2 service providers.

A renowned author, and industry leader, Parikh regularly speaks at economic development forums, including the World Bank and United Nations SDG forums.

Parikh’s book, Digital Singularity: A Case for Humanity, lays out the opportunities and challenges technology’s omnipresence poses, while providing a framework for approaching innovation and remaining competitive in a digital world.

Before joining Avasant, Parikh led the Global IT Sourcing practice at Gartner Consulting.  Mr. Parikh specialized in IT and business process (BP) outsourcing, contract and service?level negotiations, joint ventures, captive centers, strategic management, business risk evaluation and software licensing. His practice engaged in both nearshore and offshore sourcing solutions.

In 2011, following a grant from the Rockefeller Foundation, Parikh founded the Avasant Foundation, focusing on youth training and employment for the digital economy.

Parikh received his Juris Doctorate from American University, Washington College of Law, and his bachelor’s degree from University of California, Davis. (more…)