Manager: Global Business Services Outsourcing & Shared Services / Finance & Enterprise Performance

Achieve the next level of Performance!  Leading businesses are now using Global Business Services (GBS) to create alignment among their business units. Instead of operating numerous shared service centers and managing outsourcing vendors separately, organizations can integrate governance, locations, and business practices across the enterprise to achieve transformative performance improvements. In this way, GBS serves as a single enterprise organization or network that can drive collaboration and sharing to improve delivery efficiency, effectiveness, and business outcomes.

Work you’ll do

You, along with dynamic colleagues, will help organizations create a single enterprise organization or network of Shared Services and Outsourcing relationships. Senior Consultants will synthesize overall strategy by analyzing a wide variety of solutions, selecting the most relevant tools/techniques to meet specific client requirements such as business case, pricing, or complex financial analysis, and interpreting and reporting on outputs. You will participate in setting engagement objectives and scope; develop work plans for components of engagements, coordinate activities between work streams and identify changes in scope. Consultants will also design deliverable content to precisely reflect the engagement contract and client needs and strive to improve deliverable quality through verification and validation of results.

Manager level responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.  You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.  Managers participate in the development and presentation of proposals for business development activities. You will have the opportunity to lead small engagements or components of large, complex engagements.

The team

Finance & Enterprise Performance

Our  clients’ Finance & Enterprise Performance team works as a trusted advisor to CFOs, COOs, CIOs, and key executives. We advise, implement and deliver as-a-service solutions, helping our clients develop strategies and capabilities to support enterprise-wide decision-making, improve finance operations, and create impact within their organization.

Manager Qualifications

  • A minimum of 6-8 years consulting and/or industry experience is required
  • Must have subject matter expertise in Shared Services, Outsourcing and/or Offshoring industry or multiple back office functional optimization
  • Shared Services Feasibility Assessments, Implementations, and Optimization
  • Ability to analyze and apply outsourcing trends
  • Practical experience with the full lifecycle of functional optimization, BPO and/or shared services programs
  • Core vs. Non-Core Assessments
  • Understanding of vendor landscape
  • Financial analysis and business case development experience
  • Ability to interact at all levels of the client organization
  • Bachelor’s Degree

Preferred:

  • RPA experience
  • Ability to work independently, manage small engagements or parts of large engagements
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Willingness to mentor junior staff

If you think this could be a fit, please let me know

Larry Janis, Managing Partner I Integrated Search Solutions Group
P-516-767-3030 I C-516-445-2377ISSG I Twitter I LinkedIn

Senior Solutions Architect

 Expert functional and consultative leader to address complex functional or stakeholder challenges in a client engagement leveraging company methodologies, best practices and standard protocols.  May lead a team of solution architects.

 

Responsibilities and Skills:

  • Conducts and manages the reengineering of business processes, and gathering and documenting business requirements while ensuring client determined policy compliance of a Robotic specification.
  • Build and execute, in conjunction with the client, user acceptance testing. Develop production schedule. Provide new user training and support during initial deployment period.
  • Ensure and test readiness of technical environment for deployment, managing configurations, evaluating deployment risk and corresponding mitigations. Provide new user and operations management training during initial deployment period.
  • Operate to production schedule, monitor Bot and BotRunner performance, respond to escalated user issues, conduct problem isolation and resolutions, and perform back-ups per scheduled.
  • Apply knowledge and experience to leverage a variety of technical solutions to address business problems. Ensures solutions are understood not only in the “what” but the”why” and “how”.  Has experience with diverse technologies such as .NET platforms and the Windows Operating System, and an understanding of good networking principles.

Key Attributes

  • Holds self and others accountable to commitments. Determines objectives, sets priorities and where appropriate delegates work.
  • Strong orientation to customer service (external and internal), with a commitment to quality, and manages delivery performance and customer expectations to alignment and customer delight
  • Displays the highest standards of ethical conduct. Can be trusted and is transparent with regard to any issues.
  • High EQ showing understanding, courtesy, tact and empathy to effectively manage relationships across a diverse spectrum of personalities. Is effective in presenting their perspective and inspiring alignment and “follow ship” to recommendations.
  • Identifies problems early, does a disciplined root cause analysis, uses sound judgment to determine alternatives and implement resolutions.
  • Is a prudent steward of the company’s resources and effectively manages risk. Acts in ways that sustain and grow the business.
  • Communicates effectively both orally and in writing, adjusting styles to the topic and/or audience. Is a proactive listener actively engaging with others.
  • With an orientation to action, makes well considered decisions, even in uncertain situations.
  • Acts and presents with staff, suppliers and clients in an appropriate manner commensurate with a professional services organization.

Education and Experience

  • An undergraduate degree in Business, Math or Technology is required or equivalent experience.
  • Relevant experience of 8+ years is required, 10+ years desired

 

Larry Janis Managing Partner I Integrated Search Solutions Group

P-516-767-3030 I C-516-445-2377

ISSG I Twitter I LinkedIn

Vice President Insurance BPS Sales

  Position: Vice President Insurance BPS Sales

The Senior BPS Sales Executive is responsible for achieving profitable sales growth by managing/closing multiple sales campaigns using deep sales process and offering or product expertise within a complex market or emerging market/white space. The role report to the SVP & Strategic Business Unit Head and is focused in Insurance

Responsibilities: Grow the Business:  Drives sales opportunities to closure – increasingly selling a mix of defined solutions/extensions and new offerings or products into white space; wide range of service group offerings and deal structures

Develop Key Relationships:  Develops strong relationships with key client buyers: the Divisional head/C-Suite level; client decision making spanning multiple layers of organization.

Services offered: We offer strategic Business Process as a Service (BPaaS) solutions that are tailored to help our customers across industries to run, change, and grow their businesses, while enhancing the end-user experience across channels.

Our strong consulting practice and technology expertise drive successful front, middle, and back office operations.

Experience:

  • 10- 15 years’ experience in BPS business development in Insurance
  • Proven ability to develop new BPS business and meet quotas ($2-$5 million)
  • Excellent communication skills and high level of maturity
  • Superior relationship management and networking skills for both internal and external customer/s
  • Excellent client handling skills, with ability to present and articulate various points of view
  • Ability to forge relationships across and throughout the internal organization

Personal Characteristics:

  • The ideal candidate is able to operate successfully in a fast-paced, ever-changing environment.  Energy, drive and an entrepreneurial spirit are necessary characteristics for success.
  • Strong and capable leader, able to win the confidence and trust of his/her team, shape the culture, and exert influence both internally and externally
  • Ability to establish immediate credibility among his/her peers, a professional who is respected for his/her leadership, intelligence and expertise
  • Superb negotiator and communicator

If this could be of interest , please let us know

Jeff Bruckner, Email: Bruckner@issg.net

or

Larry Janis, Email: Janis@issg.net

Managing Partner I Integrated Search Solutions Group

Vice President Banking and Capital Market BPS Sales

Position: Vice President Banking and Capital Market BPS Sales

The Senior BPS Sales Executive is responsible for achieving profitable sales growth by managing/closing multiple sales campaigns using deep sales process and offering or product expertise within a complex market or emerging market/white space. The role report to the SVP & Strategic Business Unit Head and is focused in Banking/Capital Markets

Responsibilities: Grow the Business:  Drives sales opportunities to closure – increasingly selling a mix of defined solutions/extensions and new offerings or products into white space; wide range of service group offerings and deal structures

Develop Key Relationships:  Develops strong relationships with key client buyers: the Divisional head/C-Suite level; client decision making spanning multiple layers of organization.

Services offered: We offer strategic Business Process as a Service (BPaaS) solutions that are tailored to help our customers across industries to run, change, and grow their businesses, while enhancing the end-user experience across channels.

Our strong consulting practice and technology expertise drive successful front, middle, and back office operations.

Experience:

  • 10- 15 years’ experience in BPS business development in Banking/Capital Markets
  • Proven ability to develop new BPS business and meet quotas ($2-$5 million)
  • Excellent communication skills and high level of maturity
  • Superior relationship management and networking skills for both internal and external customer/s
  • Excellent client handling skills, with ability to present and articulate various points of view
  • Ability to forge relationships across and throughout the internal organization

Personal Characteristics:

  • The ideal candidate is able to operate successfully in a fast-paced, ever-changing environment.  Energy, drive and an entrepreneurial spirit are necessary characteristics for success.
  • Strong and capable leader, able to win the confidence and trust of his/her team, shape the culture, and exert influence both internally and externally
  • Ability to establish immediate credibility among his/her peers, a professional who is respected for his/her leadership, intelligence and expertise
  • Superb negotiator and communicator

If this could be of interest , please let us know

Jeff Bruckner, Email: Bruckner@issg.net

or

Larry Janis, Email: Janis@issg.net

Managing Partner I Integrated Search Solutions Group

ISSG I Twitter I LinkedIn

Account Leaders

The Account Manager is responsible for all client interfaces within the assigned account scope. S/He works together with his/her manager to build an account plan and is responsible for client management based on the account plan. Usually, the Account Manager handles multiple accounts or a large account depending on the value. He / She is responsible for Revenue Growth within these accounts.

 

Responsibilities

  • Client relationship management –managing relationships with operational client personnel – those directly involved with the client’s presence
  • Business Development – responsible for building a portfolio of USD 10MN + driving revenues within the assigned account scope by being the owner of the entire Opportunity Management cycle: Prospect-Evaluate-Propose-Close. This involves identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance.
  • Conduct research as well as competitor analysis, create proposals / pitches, validate estimates / effort, deliver client presentations and negotiate with clients.
  • Client delivery assurance – assuring the client of Tech Mahindra commitment and driving the delivery process by working collaboratively with the Program Managers in the Business Unit
  • Collaborate with the Program Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client.
  • Balance different projects running for the client that may involve different Program managers or horizontal competency units’ resources.
  • Work closely with the Solutions Leader / Middle Office to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions to the account scope
  • Account Planning and Governance – completely responsible for all Client Management processes – Plan-Sell-Deliver-Manage.
  • Build an Account Plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed
  • Pricing decisions within the scope of the Master Services Agreement
  • Middle Office proposal support for new business development outside of account scope
  • Provide necessary input for building future alliances with relevant product vendors

Desired experience

  • Leadership through Sustainability
  • Customer Focus
  • Innovation led transformation
  • Result Orientation with execution excellence
  • Leveraging Human Capital
  • MBA and/ or Graduate with specialization in sales
  • 7-10 years of experience in BPO, Contact Center, ITES space

 

Location 

  • West coast

Please let me know your thoughts. Thank you!

Larry Janis, Managing Partner

Integrated Search Solutions Group

P-516-767-3030 I C-516-445-2377 ISSG I LinkedIn