Achieve the next level of Performance! Leading businesses are now using Global Business Services (GBS) to create alignment among their business units. Instead of operating numerous shared service centers and managing outsourcing vendors separately, organizations can integrate governance, locations, and business practices across the enterprise to achieve transformative performance improvements. In this way, GBS serves as a single enterprise organization or network that can drive collaboration and sharing to improve delivery efficiency, effectiveness, and business outcomes.
Work you’ll do
You along with dynamic colleagues will help organizations create a single enterprise organization or network of Shared Services and Outsourcing relationships. As a Senior Manager, you are expected to contribute to the firm’s growth and development in a variety of ways. You will be responsible for engagement management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk. Senior Managers manage day to day interaction with executive clients and sponsors. You will be expected to participate in Business Development, develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies. Senior Managers must contribute to Practice Development & Eminence: Develop practical solutions and methodologies; develop “thoughtware” and “point- of-view” documents; participate in public speaking events; get published in industry periodicals. We invest in our people, as a Senior Manager you will be responsible for people development, performing the role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.
Qualifications
Required:
- A minimum of 10+ years consulting and/or industry experience is required
- Must have subject matter expertise and project experiences in Shared Services, Outsourcing and/or Offshoring industry, or multiple back-office functional optimization
- Shared Services Feasibility Assessments, Implementations, and Optimization
- Ability to analyze and apply outsourcing trends
- Practical experience with the full lifecycle of functional optimization, BPO and/or shared services programs
- Core vs. Non-Core Assessments
- Understanding of vendor landscape
- Ability to interact at all levels of the client organization
- Business Development and Delivery experience
- Bachelor’s Degree
Preferred:
- RPA experience
- Ability to work independently, manage small engagements or parts of large engagements
- Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- Willingness to mentor junior staff
- An advanced degree is preferred
If this opportunity sound like a great fit, please reach out to:
Larry Janis, Managing Partner, janis@issg.net
or
Jeff Bruckner, Partner, bruckner@issg.net
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