Regional Operations Center Lead

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Our client is a leader in global financial BPO services with a strong international network comprising hubs in the USA, Brazil, India, Mexico, Philippines, Singapore and Germany.

Summary

As part of the BPO Global Operations Leadership Team, you will be responsible for the strategic direction and management of the operations for a strategic Fortune 50 client. The jobholder will be responsible for running the site operations while maintaining client satisfaction and driving site profitability. Additionally, this role will also support driving growth and augmenting client relationship across the multiple LoB’s supported by the site.

Responsibilities

  • Provide & implement strategic plans to improve site performance to ensure BPO industry leadership
  • Review & manage operational performance across LoB’s
  • Monitor performance against Service Level Agreements and work with the client to address any performance issues
  • Manage the day to day relationship and contract governance and outsourcing   provider on relevant planning or contract management topics
  • Establish action plans to improve or evolve performance
  • Provide guidance, feedback, and leadership to drive the team to achieve, continuous improvement on all operational, quality, and satisfaction metrics

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Global Service Delivery Director

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Our client is a leader in global financial BPO services with a strong international network comprising hubs in the USA, Brazil, India, Mexico, Philippines, Singapore and Germany.

Summary

The successful candidate will have responsibility for managing the delivery of services to maximize contribution to the success of a major global client. Services include Electronic Payment Services and other Order to Cash operations which include Credit, AR and Collections management, Cash Applications, Billing, and back office finance processing and customer services. Continue reading →

SAP S4 HANA Finance Technology Consulting Senior Manager

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 As an SAP Finance & Enterprise Performance Technology Consulting Senior Manager, you will have the opportunity to:

  • Advise upon, lead and work on high impact activities within the systems development life cycle
  • Provide advisory work for the IT function itself
  • Design, implement and deploy SAP solutions to achieve defined business goals
  • Maintain skills in SAP applications process design and configuration; SAP application design, development, integration, testing and deployment; and SAP application technical architecture

Responsibilities:

  • Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives
  • Involved in setting strategic direction to establish near term goals for area of responsibility
  • Interacts with senior management levels at a client and/or within our client which involves negotiating or influencing on significant matters
  • Has latitude in decision-making and determining objectives and approaches to critical assignments.
  • Decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility
  • Manages large teams and/or work efforts at a client

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Vice President -Solutions

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iStock_000004877664XSmall - CopySummary Description

Senior level leader to develop client specific solutions, financial models and proposals on large, complex opportunities in the revenue-cycle/accounts receivable management and student loan servicing space.  This leader integrates the client needs with sales, finance and operations to increase win-rates, deal profitability and solution deliver-ability.

 

 

Principal Responsibilities

  • Develop and lead our solutions and go-to-market strategy to create and deliver competitively differentiated client solutions and proposals working with teams and key partners
  • Define the client specific solutions, presentations, client proposals and support the CAMs and sales teams in client pursuits
  • Lead our complex solution costing/pricing, solution development and support with operations, technology, finance and compliance
  • Oversee the RFP team and response quality, accuracy and competitiveness to increase win-rates
  • Oversee the client implementation plans for successful, timely onboarding
  • Oversee and track the client audit process, content and support for high quality successful audits
  • Provide feedback to management to improve the success of sales, solutions, pricing and go to market strategies and be recognized as an industry expert
  • Perform other duties as assigned by management.

Qualifications

  • Bachelor’s Degree, preferably a Master’s degree in business, engineering, operations, or IT
  • 10+ years of operations, solutioning and client services experience
  • Subject matter expert in accounts receivable solutions, operations and technology
  • Experience selling 1st Party, 3rd Party B2C/B2B Collections, ARM/BPO to Fortune 1000
  • Large scale ARM operations and client delivery experience with specific transformation results
  • Excellent interpersonal, written and oral communication skills.
  • Positive, high energy, leader with strong ability to get things done
  • Ability to travel and adapt to a flexible schedule

 

Total Compensation

Attractive base compensation and incentive plan, and a comprehensive health and welfare, and retirement program.

If you are interested or know someone who might be, please let me know

Larry Janis, e:janis@issg.net, p: 516-767-3030

Sales Leader, RPA-West Coast

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iStock_000005061098XSmallOur client is a provider of advanced Robotic Process Automation software that powers the intelligent process automation solutions offered by the most technology advanced BPO providers and Shared Service Organizations. Their mission is to provide a state-of-the-art platform for software robots and help their customers develop an agile robotic workforce.         

 

Summary

The Sales Lead is the executive responsible for finding and developing new business in the High Technology Sector, focused primarily on the US west coast. The Sales Lead owns the end-to-end sales process, including sourcing, managing the solution, structuring and closing new logo client sales; he/she is also excepted to develop and manage a team to support the expanding business.

Responsibilities

  • Overall executive responsibility for High-Tech sector sales
  • Formulating and executing the sector sales strategy
  • Qualifying leads and continually developing a new sales pipeline
  • Identifying and developing value propositions appropriate for the High-Tech sector
  • Communicating with and winning the trust of highly technical client executives
  • Planning for, facilitating and attending client meetings and presentations
  • Understanding the political and organizational structure of each client
  • Developing comprehensive opportunity plans that assist pursuit team members in understanding client value drivers
  • Managing all internal deal reviews and approvals

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