Position Objective:
The successful candidate will have responsibility for managing the delivery of services to maximize contribution to the success of major global clients. Services include Electronic Payment Services and other Order to Cash operations which include Credit, AR and Collections management, Cash Applications, Billing, and back office finance processing and customer services.
You will have considerable and proven people, quality and continuous improvement, and operational management skills and also possess the stature to effectively represent the business to clients, and a flexibility of approach to respond to changing demands across the business. You will lead and work collaboratively with colleagues across sites to achieve business, and operational while always focusing on achieving Client goals.
Duties & Responsibilities:
- Relationship development with key focus to maximize win win outsourcing/Client relationship.
- Results focused, highly driven individual with an ability to excel in engaging teams and driving in pursuit of key financial targets and KPIs.
- Deep expertise in Electronic Payment Services (and forms of payment) and Order to Cash processes that include Credit, Accounts Receivable, Collections Management, Cash Applications, and Billing, and back office finance processing, including accounting (Sub and General Ledger) and customer services.
- Dynamic leadership qualities with the ability to deep dive into process/technology issues while maintaining sight of the strategic client goals – able to effectively balance ‘player/coach’ roles
- Extensive experience running a Global Operations (BPO teams) with diverse cultural environments and the ability to lead a cohesive team in achieving challenging, quarterly Client SLAs and improvement targets
Our client is looking for high-caliber technologists who will develop professional services, managed services and outsourcing solutions within the customer’s requirements. Responsibilities include, among others, supporting sales teams in solution development, managing an internal matrix team to scope and price solutions, leading customers through the design process by leveraging a wide range of services. Working directly with Internal Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design a robust solution that exceeds Client expectations. The ideal candidate will have development experience in scoping, shaping, modeling Infrastructure Services architectures, across consulting, managed and outsourcing in customer-facing roles.
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