Our client is a consulting, implementation and managed services firm. As experienced practitioners and experts they help large enterprises leverage the latest automation, Artificial Intelligence (AI) and innovative resourcing solutions. Their methodology enables them to transform complex challenges into pragmatic and measurable outcomes aligned completely with their clients’ strategic drivers. Their approach significantly improves quality and efficiency while reducing overall cost.
Responsibilities:
- Manage overall client relationship & satisfaction, delivering world class service management
- Achieve profitable growth and new sales through upsell, extensions, renewals and cross-selling across offerings over a portfolio of accounts
- Conduct account planning and reviews, and collaborate within the client organization to deliver the best of innovation, automation and industry insight
- Pursue and cultivate relationships with decision makers/influencers at the senior/middle management levels within the client organization
- Develop and share insights that have meaningful impact to the customer’s business while positioning the company’s solutions to address business challenges.
- Demonstrate functional expertise in the offerings delivered on the assigned accounts
- Gain internal recognition in area and start to develop external recognition of growth platform relevance and expertise
- Create differentiation, educates the customer on potential solutions and influences the decision making process.