F&A BPO Solutions

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The BPO Outsourcing Solution Architect (SA) role is a client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. This person is the single point of contact with responsibilities that include:

 

  • Managing all Operating Group, senior client buyer and functional owner relationships for the designated solution
  • Driving the necessary sign-off of the solution with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)
  • Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with the delivery organization(s) Continue reading →

Tech Garage

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Unique opportunity to become a founding member of a new innovation team.

 

Want to stop talking about what we’re going to do and actually be given the freedom to create rapid prototypes? Are you a developer/hacker/maker in your free time always exploring new technologies as they come out? We want people who are great at coding to try out new things, then hand off the top solutions to a team to industrialize the assets. Come build with us in the Breakthrough Ideas and Tech Garage, a techy startup-like team that is exploring new technologies to amp up our offerings. We are interested in people who can work in an agile fashion and help us quickly assess new technologies to determine their fit for BPO. We will be creating rapid prototypes and MVPs that allow us to get immediate client feedback to see if an idea has legs and should be invested in further. Work in a fast-paced agile environment to try out the newest and coolest tech and bring it to our BPO clients. Continue reading →

F&A BPO Account Leaders

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Account Lead is responsible for handling Outsourcing accounts with an emphasis on one or more of the following; Finance & Accounting, Health Management, Procurement, Human Resources, Digital Marketing, Hospitality Management, Supply Chain and Claims Processing.  They would bring extensive experience in account growth, profit & loss and exceptional client relationship management experience. Continue reading →

Agile Software Developer

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Want to stop talking about what we’re going to do and actually be given the freedom to create rapid prototypes?  Are you a developer/hacker/maker in your free time always exploring new technologies as they come out?  We want people who are great at coding to try out new things, then hand off the top solutions to a team to industrialize the assets.  Come build with us  a techy startup-like team that is exploring new technologies to amp up our offerings. We are interested in people who can work in an agile fashion and help us quickly assess new technologies to determine their fit for BPO.  We will be creating rapid prototypes and MVPs that allow us to get immediate client feedback to see if an idea has legs and should be invested in further.  Work in a fast-paced agile environment to try out the newest and coolest tech and bring it to our BPO clients. Continue reading →

Tech Innovation Lead

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Lead the Tech Innovation Breakthrough Ideas team to experiment with new business models and technologies that may lead to disruptions of to our clients’ offerings.  Coordinate, prioritize, and inspire the team to develop and test breakthrough ideas. Ensure the team has ample opportunities to expose technology innovations to business processes, capabilities and ecosystems to create innovation opportunities that either create disruptive value to clients or drive step-change operational performance improvements.  Responsible for coordinating team members and stakeholders, including clients, internal business process owners, and executive management. Promote the team and its successes and gain the financial, executive, and operational support necessary to drive breakthrough ideas forward to maturity. Continue reading →