Position Overview:
The General Manager, North America Shared Service Center (NASSC) is responsible for managing the overall Shared Services organization and oversees performance across all operations, including internal operations and customer-facing functional areas (Finance & Accounting, Information Technology, Human Resources, and Strategic Sourcing). This role reports to the North American Chairman and CEO and is an integral part of the Company senior management team. The individual in this role must understand and be part of the development of corporate strategies, objectives, and key business processes directly affecting the Shared Services activities, with the ability to drive process integration, service improvement, technology enhancement, and engage and lead people. Leadership skills and a profound understanding of what it takes to manage a service-oriented organization is the key to success. This position also requires the individual in this role to establish close working relationships with Business stakeholders to understand their needs and interests, and to put effective resources in place to meet them. Experience operating in a large, complex global-oriented corporate environment is important. Continue reading →
Our Client is a leading global Business Process Management (BPM) company. They offer business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Consulting and Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities. They deliver an entire spectrum of business process management services.
