Executive Vice President

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Responsibilities: Will be responsible for building and overseeing the delivery of customer management outsourcing services in North America. This individual will be in a highly visible position and will be looked upon to provide skilled leadership and overall accountability for operational performance and efficiency across all CMO contracts. The EVP will be responsible for developing close working relationships with existing and potential client organizations, as well as with key resources within our client. Also, the executive will need to scale his/her responsibilities and leadership capabilities as the Company continues its dynamic growth. The EVP also sits on the Executive Management Committee (EMC). Continue reading →

Service Delivery Operations/Tower Lead

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The role is accountable for all work delivered through a service delivery operation (global, regional, center, industry, or function.)  Activities may include managing teams, implementing and improving standard processes and tools to drive operational efficiencies and meeting operational and financial commitments.  The Service Delivery Operations Lead also supports the sales process as needed by participating in the solution design. Continue reading →

BPO Solution Architect – Procurement

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Key Responsibilities:

  • Managing all operating group, senior client buyer and functional owner relationships for the designated solution
  • Driving the necessary sign-off of the solution with proper input from the operating groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)
  • Managing the sales team, subject matter experts required during the sales process and the communication/ collaboration with the delivery organization(s)
  • Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards
  • Collaborating with the operating groups to provide input to terms and conditions and in some cases accountable for specific contractual terms and conditions
  • Identifying leadership contacts for service transition and operations and ensuring appropriate solution plan transition for closed deals Continue reading →

BPO Offering Leads

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The BPO Offering Lead is a market facing, subject matter expert leader who sets long and short term offering agenda and leads through influence across the BPO organization to ensure all dimensions of offering strategy are realized.

  • Delivers comprehensive growth strategy and roadmap, including investments and actions to address areas for innovation and competitive weakness, deep knowledge and positioning with the competitive landscape ecosystem, and acquisition recommendations. Focus on 18 month – 5 year growth horizon Continue reading →