This group will provide the technology plan, set priorities and establish the integration strategy. The successful candidate will be responsible for the planning, integration and running of all technology for our clients’ shared services groups. This will include HR, Finance, Operations, Accounting, Facilities and others. Continue reading
BPO Practice Head – Retail Banking – US
Role and Responsibilities: The BPO Practice Head is a P&L role and has overall responsibility for managing and growing the practice. Responsibilities include driving sales, solutions, operations delivery, client relationship management, people management, risk and governance.
Qualifications: Significant experience required; must have a proven track record of running a large scale BPO portfolio in Retail Banking with P&L responsibilities. Background must include demonstrated ability to manage sales, grow revenue, and build a business practice. Prior experience must include operational responsibility for and understanding of retail banking BPO product offerings. Continue reading
BPO Insurance Practice Head – US
Qualifications: Significant experience required; must have a proven track record of running a large scale BPO portfolio in insurance with P&L responsibilities. Background must include demonstrated ability to manage sales, grow revenue, and build a business practice. Prior experience must include operational responsibility for and understanding of personal lines BPO product offerings, with a focus on life and annuity products. Continue reading
Business Engineer/Solution Architects
Our Client: is a $10b North American information technology (IT) management and business process services (BPS) company with 71,000 employees in over 40 countries. It operates delivery centers in the US, Canada, Europe, and Asia.
Position Title: Business Engineer Continue reading
Global Head – Major Client Operations
The successful candidate will be responsible for the . His/her mission is to manage the P&L for the Company across all the client accounts. They will ensure implementation of best-of-breed practices and the Service Excellence Framework that allows the Company to deliver ‘Platinum’ standards of service that consistently exceed client expectations while building a world class service delivery organization. Continue reading