BPO Solution Architect – Procurement

 

 

Key Responsibilities:

  • Managing all operating group, senior client buyer and functional owner relationships for the designated solution
  • Driving the necessary sign-off of the solution with proper input from the operating groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)
  • Managing the sales team, subject matter experts required during the sales process and the communication/ collaboration with the delivery organization(s)
  • Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards
  • Collaborating with the operating groups to provide input to terms and conditions and in some cases accountable for specific contractual terms and conditions
  • Identifying leadership contacts for service transition and operations and ensuring appropriate solution plan transition for closed deals Continue reading

The Masters of the Mix

by Michael J. Salvino, Walter G. Gossage, Mary Lacity

The benefits of effective change management in BPO are measured both an individual and an organizational  level. Companies that are attentive to transition issues and supporting the retained workforce can drive topline benefits from a more effective functional  organization.

Imagine your chagrin: You bought a sophisticated new audio system for your home, and all the electronics retailer did was deliver it, plug it in and leave. Continue reading

10 Reasons to Focus Your Workforce on Value of Teamwork

By Laura Stack

There’s no ‘I’ in team, but there is in win.” — Michael Jordan, retired American basketball star.

Those of us who gravitate toward leadership in business organizations — or create our own businesses as entrepreneurs — tend to be the independent sort. It seems ironic, then, that we achieve our highest levels of productivity only when we come together as teams.

The fact remains that human beings are social creatures. We couldn’t have been otherwise and risen to become this planet’s dominant species. Continue reading

Brazil: Leveraging the Potential of the World Cup

By Steve Rudderham

All eyes will be on Brazil next summer as it hosts the soccer (real football) World Cup. This is then followed by the Olympic and Paralympics games in Rio de Janeiro in 2016. But beyond the ‘razzmatazz’ and festivities that both tournaments will bring, how will the country benefit economically, and how can the outsourcing industry leverage this focus? Continue reading

Outsourcing: myths, facts and statistics

 by Martin Conboy

Work is no longer bounded by co-worker proximity or time zone. It also involves a much broader set of ‘workers’ – not just employees, suppliers and partners, but customers, freelancers and an increasingly capable network of smart devices and interconnected systems, all tied together by business processes that span organizations, time and distance. Outsourcing is an integral part of this story. Continue reading