Tag Archives: BPO

BPO Offering Leads

Posted on

The BPO Offering Lead is a market facing, subject matter expert leader who sets long and short term offering agenda and leads through influence across the BPO organization to ensure all dimensions of offering strategy are realized.

  • Delivers comprehensive growth strategy and roadmap, including investments and actions to address areas for innovation and competitive weakness, deep knowledge and positioning with the competitive landscape ecosystem, and acquisition recommendations. Focus on 18 month – 5 year growth horizon Continue reading →

A better way to resolve business conflicts

Posted on

Written by Anoop Sagoo, Jeremy Oates & Mary Lacity

Having a realistic perspective that life is not perfect is a good thing—whether you’re a service provider or a client. The ability to settle the smaller issues promptly and productively lays the groundwork for dealing with more serious, potentially deal-breaking problems that may arise down the road.

The number of strategic alliances across most industries, for example, has grown steadily over the past decade.

And a recent study has shown that 60 percent of companies worldwide now deploy outsourcing as a standard practice; an additional 19 percent say outsourcing is definitely in their future. Continue reading →

Inside with Alan Hanson, Sr. Vice President , Neo Group

Posted on

LJ: Would you please share with us your current role & responsibilities.

AH:  As Senior Vice President, I lead our solutions, sales and marketing globally. Neo Group provides Globalization Advisory, Governance Solutions, and Supplier and Location risk analytics and monitoring services.  All three areas are growing and the supplier risk and analytics services are particularly critical in the market these days as clients turn there attention to meeting regulatory demands and their vendor management objectives of better managing their global operations. Continue reading →

BPO Insurance Practice Head – US

Posted on

 

Qualifications: Significant experience required; must have a proven track record of running a large scale BPO portfolio in insurance with P&L responsibilities. Background must include demonstrated ability to manage sales, grow revenue, and build a business practice.  Prior experience must include operational responsibility for and understanding of personal lines BPO product offerings, with a focus on life and annuity products. Continue reading →