Role and Responsibilities: The Service Delivery Director – Database is responsible for global database administration and operations, including the configuration, operations, support, and optimization of all customer delivery databases.
Direct responsibility for global database operations, ensures SLA’s, financial targets, and management objectives are consistently met or exceeded. Continue reading
written by Marc Kauffmann
Outsourcing people, processes, and information technology to a third party has become commonplace. It provides organizations with an opportunity to gain operating efficiencies, improve performance, lower costs, and focus on core competencies. Many businesses, however, neglect to take sufficient care of the relationship, adopting an “out of sight, out of mind” approach once outsourcing begins. Continue reading
written by Shantanu Gosh
From custodian of corporate assets and financial information, the CFO’s role has expanded to a bewildering degree, requiring organizations to reassess their entire approach to financial operations. The old silo mentality is outdated; organizations must develop a more efficient and effective financial operation that drives value across the enterprise. The CFO, being at the center of this process, is best able to drive the necessary changes to create such an interconnected enterprise. However, to be successful, the CFO must learn to leverage all of the tools, expertise, delivery models, and resources available both within the organization and externally, for no single executive has the time to personally research and oversee every aspect of such a transformation. Continue reading
Written by Deborah Kops
Over the last few weeks, I must have had at least 10 calls from outsourcing talent currently looking –or being recruited for new positions–many of them by offshore providers. And that’s not counting the calls from search consultants, desperate to locate that buried diamond of a sales-accounts-or-solutions guy who can be persuaded to jump ship. Continue reading
Position: Chief Sales Officer
As the CSO, you will be challenged to rapidly grow market share and improve profitability of the Integrated BPO offerings. This position offers tremendous opportunities for personal and professional growth. Responsible for business development activities, delivery and accountable for new business results by developing and maintaining top level client and potential client relationships, managing the relationships between the organizational segment and new and existing clients, and by substantial contributions in identifying and pursuing multiple sales opportunities for business expansion. Continue reading
