Tag Archives: BPO

Pitfalls to Avoid When You Inherit a Team

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by Liane Davey

Taking over as the leader of an existing team can be daunting. The team’s response to your new processes or style can make you feel a little like the evil stepmother who’s stepped into their formerly happy lives. Your team was once someone else’s team. They’ve developed habits in response to the preferences of the previous leader. Adjusting those habits is going to be challenging, but there are things you can do to make the transition easier on all of you.

In spite of (or perhaps because of) your efforts to get off to a good start, you risk making a few common mistakes. Here are three that I see frequently: Continue reading →

Portfolio Executive, Operations – West Region Leader

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The Regional Lead role requires a business leader capable of running a cross-industry portfolio of accounts, focused on transformation within the Procurement function.  The role would lead teams whose goal it is to run healthy, growing, and profitable accounts, providing excellent service and impactful results to their Clients.  The Regional Lead has an Account Team assigned to each portfolio account: an Account Lead, a Delivery Lead, and support by a centralized Procurement Operations Infrastructure group.

The Regional Lead needs to be comfortable managing multiple, and at times competing, Client priorities and Client relationships, setting in place structures that allow consistent touch points with Client sponsors (CPO, CFO, Heads of Supply Chain) while enabling their Account Teams to execute against an agreed upon direction.  The Regional Lead will be the Procurement Executive point of contact for Clients, as it relates to our clients Procurement Operations work. Continue reading →

Regional BPO Sales Leader-Procurement

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The Regional Lead role requires a business leader capable of running a cross-industry portfolio of accounts, focused on transformation within the Procurement function.  The role would lead teams whose goal it is to run healthy, growing, and profitable accounts, providing excellent service and impact results to their Clients.  The Regional Lead has an Account Team assigned to each portfolio account: an Account Lead, a Delivery Lead, and support by a centralized Procurement Operations Infrastructure group.

The Regional Lead needs to be comfortable managing multiple, and at times competing, Client priorities and Client relationships, setting in place structures that allow consistent touch points with Client sponsors (CPO, CFO, Heads of Supply Chain) while enabling their Account Teams to execute against an agreed upon direction.  The Regional Lead will be the Procurement Executive point of contact for Clients Continue reading →

Account Executive, BPO

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Responsibilities include:

Drive both short and long term growth through up-selling, profitable delivery and client satisfaction. Work closely with the Industry Groups to maximize outcomes and value to the client and profitability to our client, acting as a single point of contact for the organization and building trusted advisor relationships at the client. He/she may have accountability for a single tower on a medium-to-large account, or for multi towers on a small-to-medium account, or for multiple small accounts. Continue reading →

Solution Architects in F&A and HRO

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Outsourcing Solution Architects roles are client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. The SA operates as a single point of contact or as part of a team (on large deals with multiple SAs) accountable to the Sales leader from Stage 1 to deal closure and the transition to the delivery organization(s). Continue reading →