Tag Archives: management

A View From The Buy Side

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This first of a series of blogs designed to share with you the thoughts and insights of corporate leaders and their perspectives on the decision making process around outsourcing. Our first is with Ed Susman, who is with Citibank.

What are the most important attributes you seek in a potential provider/ partner?

While each sourcing opportunity is distinct with specific attributes that drive the selection of a provider there is one attribute that is transcendent, integrity. If a provider does not behave with integrity it does not matter how capable they are or what savings they might be offering. Sooner or later  the anticipated benefits will be outweighed by the cost of a contentious relationship. Continue reading →

7 Tips for Bringing Virtual Teams Together

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by Sara Sutton Fell

Virtual companies can often run like well-oiled machines, with high productivity and work-life balance for employees, well, in balance. I founded the 1 Million for Work Flexibility movement because I know just how valuable work flexibility is for both employees and for companies.

Still, managing work from home teams can be a challenge, and it can be isolating for some workers. That’s why it’s worth the effort to establish practices for your distributed teams that foster a team culture and help keep everyone on the same page. Here are seven ways to help your workers create—and maintain—strong ties. Continue reading →

Why Vacation Matters …

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by Ellyn Shook

As chief HR officer for a professional services company, I’m focused on providing our clients the talent they need when and where they need it. Doing this means I often spend time analyzing key data — from chargeability and payroll costs to talent supply/demand forecasting and retention. Then there’s a metric many might be surprised to learn I also keep a close eye on: vacation time used.

Why? Certainly, a company’s balance sheet can benefit from employees using their paid time off. But to me, the advantages lie in innovation and productivity. Continue reading →

General Manager, North America Shared Service Center

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Position Overview:

The General Manager, North America Shared Service Center (NASSC) is responsible for managing the overall Shared Services organization and oversees performance across all operations, including internal operations and customer-facing functional areas (Finance & Accounting, Information Technology, Human Resources, and Strategic Sourcing). This role reports to the North American Chairman and CEO and is an integral part of the Company senior management team. The individual in this role must understand and be part of the development of corporate strategies, objectives, and key business processes directly affecting the Shared Services activities, with the ability to drive process integration, service improvement, technology enhancement, and engage and lead people. Leadership skills and a profound understanding of what it takes to manage a service-oriented organization is the key to success. This position also requires the individual in this role to establish close working relationships with Business stakeholders to understand their needs and interests, and to put effective resources in place to meet them. Experience operating in a large, complex global-oriented corporate environment is important. Continue reading →

Lions and tigers and… CEOs? ‘The Wizard of Oz’ as leadership guide

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by Jake Turtel

The greatest leader in the Land of Oz wasn’t the wizard, according to a new business book. It wasn’t Dorothy or Glinda, either.

Toto, we’re not in Kansas anymore—we’re in a boardroom.

The little black Cairn terrier who rose to doggy-fame from MGM’s 1939 classic, “The Wizard of Oz,” (which was based on the book, The Wonderful Wizard of Oz, by L. Frank Baum) is arguably the most famous canine in movie history. Toto’s character (played by a female dog, believe it or not) might even be more important than some give him credit for. Kevin Fickenscher, medical executive and now business author, sure thinks so. Fickenscher, in his book Toto’s Reflections: Leadership Lessons from the Wizard of Oz, suggests that the greatest leader in the Land of Oz wasn’t the wizard. And it wasn’t Dorothy or Glinda, either. Continue reading →