Tag Archives: management

BPO Engagement Executive

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Our client is a Business Process Outsourcer, their  innovative methods and use of the latest technologies deliver real efficiencies and reliability for business processes. They have large, complex BPO contracts that accommodate several enterprise-wide processes, delivered from our global network of Business Process Outsourcing Service Centers.  Their delivery model combines onshore, near shore and far shore centers with access to process experts incorporating end-to-end process thinking in providing services in more than 40 European and Asian languages. Continue reading →

If You’re Always Giving Orders, You’re Not a Great Leader

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by Jessica Stillman

The best leaders spend five times more time teaching with questions than telling people what to do. What’s your ratio?

Think about a leader and chances are your first image is of someone giving orders — maybe it’s the quarterback in a huddle outlining the next play for his teammates, maybe it’s an army officer coolly  barking commands in the heat of combat. But chances are, when many of us think of leadership, we picture a person telling others what to do. Continue reading →

An Organizational Structure That Drives Change

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a6bd8901b34cc3128cf6680491af16abby Tom Somodi

Most people would argue that the ability for an organization to change over time is critical to that organization’s long-term survival. To this end, the literature is full of theories, methodologies, recommendations and analysis on how an organization should be structured in order to maximize the likelihood of obtaining successful change.

Organizations need to be structured to provide employee empowerment, lean operating techniques and continuous improvement philosophies. Yet organizations still fail to obtain desired change even though they put in exemplary efforts to support such structural recommendations. Continue reading →

The 6 Different Hats a CEO Might Have to Put On

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By Joel Trammell

How should CEOs spend their time? They may have to play six unique roles at any given time.

Much of my thinking on this topic comes from Jim Schleckser, CEO and managing partner of the CEO Project, a peer organization I have belonged to in the past. Schleckser developed the idea about the first five of these six “hats” that a CEO might have to put on in service to their business. Continue reading →

Can You Change Your Corporate Culture?

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Harden Headshot copyby Mike Harden

There is an old business story in which a new employee asks an older, experienced coworker how to handle a certain situation. The old-timer tells him: “There are three ways to do things around here: the right way, the wrong way, and the company way. We do everything the company way!” Continue reading →