Tag Archives: management

Is Leadership Born or Built?

Posted on

By James G. Clawson

In his book, “Executive Instinct,” Nigel Nicholson of the London Business School suggests that there may be a leadership gene — that some people are just driven to be in charge. But the University of Michigan’s Noel Tichy — in his book “The Leadership Engine” — declares that leadership style and abilities emerge from experience.

Yet another opinion comes from the former chief executive of a $40 billion business who claims that leadership is irrelevant — it’s all about designing the right employer contracts. Continue reading →

The Masters of the Mix

Posted on

by Michael J. Salvino, Walter G. Gossage, Mary Lacity

The benefits of effective change management in BPO are measured both an individual and an organizational  level. Companies that are attentive to transition issues and supporting the retained workforce can drive topline benefits from a more effective functional  organization.

Imagine your chagrin: You bought a sophisticated new audio system for your home, and all the electronics retailer did was deliver it, plug it in and leave. Continue reading →

What to Do When You Fear Your Leadership Is Failing

Posted on

By Les McKeown

You’re a good leader, and you don’t take the possibility of failure lightly. You realistically assess the possibility of failure in advance of any new initiative. You’ve set clear milestones that will help alert you when something is going off track. You’re accountable for evaluating the relevant data accordingly, and you don’t blanch at objectively assessing the situation.

Now, (gulp), something has indeed gone wrong. Your new product launch has flopped, perhaps, or the fire marshal has just handed you a list of code violations that means the hospice won’t open on time, or your team of anti-logging activists hasn’t received the visas they need to go on-site in Venezuela. Continue reading →

10 Reasons to Focus Your Workforce on Value of Teamwork

Posted on

By Laura Stack

There’s no ‘I’ in team, but there is in win.” — Michael Jordan, retired American basketball star.

Those of us who gravitate toward leadership in business organizations — or create our own businesses as entrepreneurs — tend to be the independent sort. It seems ironic, then, that we achieve our highest levels of productivity only when we come together as teams.

The fact remains that human beings are social creatures. We couldn’t have been otherwise and risen to become this planet’s dominant species. Continue reading →

Beauty is in the Eye of the Beholder-with Manish Sharma

Posted on

It’s literal meaning – the perception of beauty is subjective.

At ISSG, we’re curious to know how this proverb applies to executives as they look to bring in new talent – and think you might be too!  This the first in a series of blogs/interviews with Senior Executives who are thought leaders in the areas of Talent Acquisition, Career Development and Leadership.

Our initial discussion was with Manish Sharma. Manish is the Accenture BusinessProcess Outsourcing (BPO) Delivery and Solution Development Lead, heading up BPO Global Delivery operations, solutions and mobilization. In this role, he leads over 55,000 professionals in more than 50 delivery centers across five continents. He also serves as a member of Accenture’s Global Leadership Council.  Continue reading →