Tag Archives: management

BPO Offering Leads

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The BPO Offering Lead is a market facing, subject matter expert leader who sets long and short term offering agenda and leads through influence across the BPO organization to ensure all dimensions of offering strategy are realized.

  • Delivers comprehensive growth strategy and roadmap, including investments and actions to address areas for innovation and competitive weakness, deep knowledge and positioning with the competitive landscape ecosystem, and acquisition recommendations. Focus on 18 month – 5 year growth horizon Continue reading →

Turn Talent Data Into Real Information

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Nik Kinley and Schlomo Ben-Hurby Nik Kinley and Schlomo Ben-Hur

Big data is all the rage in HR recently. But more immediately promising is the talk of small data —  of more effectively managing the data we already have before we start thinking about analyzing more complex datasets.  And nowhere is this more pertinent than with talent assessment data. For here, sitting right under organizations’ noses, is a huge, easy, and yet almost always overlooked opportunity to fundamentally improve the way companies select and develop their talent. Continue reading →

A better way to resolve business conflicts

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Written by Anoop Sagoo, Jeremy Oates & Mary Lacity

Having a realistic perspective that life is not perfect is a good thing—whether you’re a service provider or a client. The ability to settle the smaller issues promptly and productively lays the groundwork for dealing with more serious, potentially deal-breaking problems that may arise down the road.

The number of strategic alliances across most industries, for example, has grown steadily over the past decade.

And a recent study has shown that 60 percent of companies worldwide now deploy outsourcing as a standard practice; an additional 19 percent say outsourcing is definitely in their future. Continue reading →

Branding your personal life

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by Ellen Sluder

My husband and I are in the process of listing our house for sale and our realtor came over to give us pointers on how to stage it better. One of her suggestions was to hang an American flag off the front porch so the house was instantly recognizable. While I consider myself a patriotic person and don’t personally have an issue with displaying a flag, I did start to wonder how other people would judge or “brand” me. Continue reading →