Written by Cliff Justice, KPMG Partner, Shared Services and Outsourcing Advisory
There is a revolution taking shape in the business services industry, one that disregards the traditional shared services and outsourcing paradigms and centers the design of support services on the needs and priorities of the enterprise as a whole.
Since the information technology outsourcing mega-deals of the 1990’s and through the expansion of offshoring and business process outsourcing in the 2000’s, companies have consistently sought ways to use sourcing strategies to reduce the cost of back office services. Continue reading