Role and Responsibilities: The Service Delivery Director – Database is responsible for global database administration and operations, including the configuration, operations, support, and optimization of all customer delivery databases.
Direct responsibility for global database operations, ensures SLA’s, financial targets, and management objectives are consistently met or exceeded. Continue reading
written by Marc Kauffmann
Outsourcing people, processes, and information technology to a third party has become commonplace. It provides organizations with an opportunity to gain operating efficiencies, improve performance, lower costs, and focus on core competencies. Many businesses, however, neglect to take sufficient care of the relationship, adopting an “out of sight, out of mind” approach once outsourcing begins. Continue reading
Written by Deborah Kops
Over the last few weeks, I must have had at least 10 calls from outsourcing talent currently looking –or being recruited for new positions–many of them by offshore providers. And that’s not counting the calls from search consultants, desperate to locate that buried diamond of a sales-accounts-or-solutions guy who can be persuaded to jump ship. Continue reading
Position: Chief Sales Officer
As the CSO, you will be challenged to rapidly grow market share and improve profitability of the Integrated BPO offerings. This position offers tremendous opportunities for personal and professional growth. Responsible for business development activities, delivery and accountable for new business results by developing and maintaining top level client and potential client relationships, managing the relationships between the organizational segment and new and existing clients, and by substantial contributions in identifying and pursuing multiple sales opportunities for business expansion. Continue reading
LJ: Since some of our readers may not be familiar with Trident Capital, would you give us an overview of the firm?
MB: Trident Capital is a leading venture capital and venture growth firm that invests in companies that are solving big problems of our time through technology and innovation. We invest across multiple stages, from early startup to growth buyouts, in the Software, Internet and Technology-Enabled Services sectors. Continue reading
