by Martin Conboy
Work is no longer bounded by co-worker proximity or time zone. It also involves a much broader set of ‘workers’ – not just employees, suppliers and partners, but customers, freelancers and an increasingly capable network of smart devices and interconnected systems, all tied together by business processes that span organizations, time and distance. Outsourcing is an integral part of this story. Continue reading
This group will provide the technology plan, set priorities and establish the integration strategy. The successful candidate will be responsible for the planning, integration and running of all technology for our clients’ shared services groups. This will include HR, Finance, Operations, Accounting, Facilities and others. Continue reading
written by Jerry Luftman
The 21st Century is marked by the continued penetration of Information Technology (IT) into all facets of the organization. Businesses, regardless of their size, cannot function without IT enabling/driving every activity, from traditional back-office systems to strategic services that interact with customers/clients and external partners. With the global business environment, organizations, and technology continuing to experience dramatic change at an accelerated pace, the role of IT has become increasingly more complex and challenging. Hence, as IT has become mission critical, it is imperative for IT and business leaders to work effectively and efficiently together to ensure that they are leveraging IT across their organization. The success of the business depends on the success of IT. Continue reading
Interviewed by Larry Janis, Managing Partner, Integrated Search Solutions
LJ: Please share with us your role and responsibilities at CSC.
GB: I lead CSC’s Global Infrastructure Services (GIS) business unit comprising more than 25,000 employees worldwide. As Executive Vice President and General Manager, I am responsible for four profit & loss centers including Workplace Services, Data Center Services, Platform Services and Enterprise Service Management. I also oversee the global sales and delivery of CSC’s infrastructure portfolio and managed services while leading key transformation efforts to enhance CSC’s financial performance, operations and competitiveness.
As the focal point for CSC’s global service operations, I manage the global delivery network and workforce optimization strategies with a focus on delivering service innovation, quality and consistency to CSC’s clients. The GIS organization also drives CSC’s Offering Lifecycle Management process to standardize the company’s enterprise-wide portfolio and elevate delivery performance. As a strong client service advocate, I also lead the organization’s service excellence functions, including quality assurance and automation strategies, account start-up and re-engineering, while overseeing GIS’ full program management capabilities. Continue reading
written by Erika Andersen
The best way to predict the future is to invent it.” – Alan Kay, 1971
I spent the day yesterday with one of my favorite client groups. They’re the senior team of part of a major media company, and they are smart, funny, curious, talented and kind people. The quote above was on the introductory page of a deck they had put together outlining their vision of change for the coming year. Continue reading
