The successful candidate will be responsible for the . His/her mission is to manage the P&L for the Company across all the client accounts. They will ensure implementation of best-of-breed practices and the Service Excellence Framework that allows the Company to deliver ‘Platinum’ standards of service that consistently exceed client expectations while building a world class service delivery organization. Continue reading
Tag Archives: Shared Services
Smartsourcing Requires A New Maturity Model
By Marc Kauffmann
Since smartsourcing is a relatively new concept, it is important to develop a model/methodology that ensures successful implementation and encourages innovation. This warrants development, management and continuous refinement of a comprehensive Smartsourcing Innovation Model. Continue reading
Federal Business Development Director – Infrastructure Services
Our clients’ growing team is seeking a seasoned Sales Executive to drive sales of IT Outsourcing Services to new federal clients. This is an outstanding career opportunity with an organization that is focused on profitable growth around the globe. The position is designed for an experienced sales executive who is always one step ahead of the game. This sales executive must be able to define a sales strategy from the ground and up and help bring it to fruition by doing what it takes to succeed. We seek an individual who is a relationship builder, a team player, and is able to use his/her extensive business acumen to identify opportunities and pursue them quickly and effectively. Continue reading
Director, Service Delivery – Database
Role and Responsibilities: The Service Delivery Director – Database is responsible for global database administration and operations, including the configuration, operations, support, and optimization of all customer delivery databases.
Direct responsibility for global database operations, ensures SLA’s, financial targets, and management objectives are consistently met or exceeded. Continue reading
Director, Service Delivery – Network
Our Client: is a $10+b Global information technology (IT) management and business process services (BPS) company with 31,000 employees in over125 offices worldwide. It operates 15 delivery centers in the US, Canada, Europe, and Asia.
Role and Responsibilities:
The Service Delivery Director – Network is responsible for global networkengineering and operations, including the configuration, operations, support, and optimization of all customer delivery networks. Continue reading