Talent Paradox of Outsourcing

Research Finds Lack of Investments in Talent Limiting High Performance in Outsourcing

NEW YORK AND LONDON (April 10, 2013) – The outsourcing industry is failing to invest in the skills needed to capture the full value from outsourcing engagements, an HfS Research study, sponsored by Accenture, reveals. The report, entitled “ Is Good Enough Really Good Enough? The Great Talent Paradox in Outsourcing ,” confirms that in order to achieve sustainable value beyond cost reduction, both buyers and providers of outsourcing must increase their focus on developing talent. Continue reading

Impact Players Make More Money

Gayle Hilgendorff  by Gayle Hilgendorff

We got two feet of snow in Boston last weekend.  It was an all out blizzard.  The city shut down on Friday at noon and reopened Monday morning.  It was like Christmas Eve – “Not a creature was stirring, not even a mouse”.  As of Friday night, if you were caught driving on the road, you were given a $500 ticket and threatened jail time.  All public transportation closed at 3:30 – ALL of it.  Buses, trains, subways, everything.

There was nowhere to go and nothing to do but sit inside and wait it out.   Continue reading

Unplug Your Ears and Listen

by John Beeson

There’s a wonderful scene in The Odyssey when Odysseus prepares himself to steer his ship and his men past the treacherous Sirens, creatures who sing a seductive song that can lead a person astray. It’s a great moment in literature — and an extremely useful image for managers intent on ferreting out the feedback they need for career advancement. To prepare for his challenge, Odysseus orders his crew members to put wax in their ears, but to be able to hear the Sirens’ message, he leaves his own ears unplugged. But he asks his men to strap him to the ship’s mast to prevent him from recklessly heeding the Sirens’ call. Continue reading

An interview with David Lee

Interviewed by Larry Janis, Managing Partner, Integrated Search Solutions

LJ: Most of our readers will know Dell, what is your role in the firm?

DL:  I am Vice President of sales, marketing and strategy at Dell Services.  I oversee global sales and marketing in all geographies and across all of our lines of business (Support & Deployment, Infrastructure & Cloud Computing, Applications & BPO, and Security).  I also lead the strategy function for Dell Services and am part of the Dell Services senior leadership team. Continue reading