Director, Service Delivery – Network

Our Client: is a $10b North American information technology (IT) management and business process services (BPS) company with 31,000 employees in over 125 offices worldwide.  It operates 15 delivery centers in theUS,Canada, Europe, and Asia.

Role and Responsibilities: The Service Delivery Director – Network is responsible for global network engineering and operations, including the configuration, operations, support, and optimization of all customer delivery networks. The Director reports to the VP Operations and is responsible for leading and developing the global operations professional staff. The position is also responsible for integrating new customers onto the network and ensuring that service level targets are met. Continue reading

Talent Acquisition, Succession Planning and the Superbowl

written by Larry Janis

Millions of people follow the game of professional football from preseason to the Superbowl.  Their interests are usually focused on the offensive and defensive talent on the field.

These players we admire are there because of the team’s scouting talent, the coaches and the general managers and their ability to identify and acquire talent. This talent acquisition process provides bench strength – literally – and resources for succession planning for the next year’s season. Continue reading

Are Business Schools Clueless or Evil?

by Gianpiero Petriglieri

The last decade has been a one of soul-searching for business schools worldwide. Since the collapse of Enron, through the financial crisis, to the insider trading and LIBOR scandals, the question just keeps recurring: How did those institutions of higher learning, whose claim is to develop business leaders, influence the conduct of leaders who let so many people down? Continue reading

Don’t Get Stuck as Someone Else’s Second-in-Command

By John Beeson

Every senior executive would love to have an Allan Taylor on his or her team. And that was the nub of Allan’s problem. For a number of years, Allan has reported to a highly visionary manager, and they made a great team. Allan has ensured consistent execution of his boss’s strategic initiatives — and is quickly falling into what I call the “first lieutenant syndrome.” Continue reading

Director, Service Delivery – Database

Role and Responsibilities: The Service Delivery Director – Database is responsible for global database administration and operations, including the configuration, operations, support, and optimization of all customer delivery databases.

Direct responsibility for global database operations, ensures SLA’s, financial targets, and management objectives are consistently met or exceeded. Continue reading