Operations Account Leadership Manager
Owns client relationship for the Operations contract which covers one or more of the Ops offerings. Responsible for client relationship, Profit and Loss management of the account, quality and risk with the services provided to the client, strategic positioning for growth and people management of the account. Interfaces with the Client Account Lead and appropriate leadership. Responsible for shaping and driving value led transformation for the clients.
Responsibilities:
- Develop and Grow the Client Relationship
- Provide single point of contact for the client account leadership and the client for the Operations contract, generating new opportunities through various client contacts
- Accountable for client satisfaction, referencibility and successful external audits
- Set client expectations in conjunction with the client account leadership and manage the expectations
- Establish formal routines for delivery account reviews with:
- Client Account Leaders
- BPO Service Delivery Leads
Operations Solution Architect Manager
Interpret and translate client requirements into a solution that can be configured from a standard set of offerings. Operate as a single point of contact or as part of a team (on large deals with multiple Solution Architects) accountable from Stage 1 to deal closure and the transition to the delivery organization.
Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.
Responsibilities:
- Managing all Operating Group, senior client buyer and functional owner relationships for the designated solution
- Driving the necessary sign-off of the solution with proper input on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)
- Managing the sales team, Subject Matter Experts required during the sales process and the communication/collaboration with delivery organization(s)
Service Delivery Operations Manager
Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
Your role includes some or all of the following key responsibilities.
- You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.
- Manage and Develop the Service Delivery Operations team
- Responsible for career management of service delivery operations staff (e.g. training, engagement, mentoring, succession planning and annual performance process)
Manage Solution Delivery
- Ensure execution of delivery work across one or more service delivery operations
- Drive optimization of delivery of standard solutions within area(s) of expertise
- Lead service delivery strategy and execution across all locations where the services are provided
- Manage the “factory” to deliver agreed scope of services while achieving profitability improvements and productive gains
- Ensure the feasibility of the standard solutions and delivery of the same by leveraging full capabilities
Roles range in compensation from $120,000 to $200,000, all in the US
If you think this would be a great move for you, please send your resume to info@issg.net