Account Executive, BPO

 

Responsibilities include:

Drive both short and long term growth through up-selling, profitable delivery and client satisfaction. Work closely with the Industry Groups to maximize outcomes and value to the client and profitability to our client, acting as a single point of contact for the organization and building trusted advisor relationships at the client. He/she may have accountability for a single tower on a medium-to-large account, or for multi towers on a small-to-medium account, or for multiple small accounts.

 

Accountability

Lead Account Development and Sales

  • Deliver revenue target and CCI plan
  • Conduct account planning and reviews, and collaborate within our client to bring the best of innovation, analytics and industry insight to clients
  • Achieve profitable growth and new sales through upsell, extensions, renewals and cross-selling across offerings over a portfolio of accounts (understanding client needs and industry trends to sell transformational solutions)

 

Account Management

  • Manage overall client relationship & satisfaction, delivering world class service management for a single tower on a medium-to-large account, or for multi towers on a small-to-medium account, or for multiple small accounts

Develop Key Relationships

  • Pursue and cultivate relationships with decision makers/influencers at the senior/middle management levels within the client organization
  • Cultivate relationships with Client Account leaders within assigned account and provide expertise across client account team
  • Manage account team members setting the tone from the top for our people and sustaining culture and values

Demonstrate Thought Leadership and Market Profile

  • Demonstrate functional expertise in the offering delivered on the assigned account
  • Gain internal recognition in area and start to develop external recognition of growth platform relevance and expertise

Location

  • United States Based, Open to various locations

Compensation

  • Base $160-$210,000 plus incentives

 

if this is of interest to you or perhaps some you know, please let me know:

Larry Janis, janis@issg.net