Our client is a consulting, implementation and managed services firm. As experienced practitioners and experts they help large enterprises leverage the latest automation, Artificial Intelligence (AI) and innovative resourcing solutions. Their methodology enables them to transform complex challenges into pragmatic and measurable outcomes aligned completely with their clients’ strategic drivers. Their approach significantly improves quality and efficiency while reducing overall cost.
Responsibilities:
- Manage overall client relationship & satisfaction, delivering world class service management
- Achieve profitable growth and new sales through upsell, extensions, renewals and cross-selling across offerings over a portfolio of accounts
- Conduct account planning and reviews, and collaborate within the client organization to deliver the best of innovation, automation and industry insight
- Pursue and cultivate relationships with decision makers/influencers at the senior/middle management levels within the client organization
- Develop and share insights that have meaningful impact to the customer’s business while positioning the company’s solutions to address business challenges.
- Demonstrate functional expertise in the offerings delivered on the assigned accounts
- Gain internal recognition in area and start to develop external recognition of growth platform relevance and expertise
- Create differentiation, educates the customer on potential solutions and influences the decision making process.
Job Requirements:
- 10-15 years of account management experience in Business Process outsourcing, transformation or advisory services
- Record of consistently expanding the portfolio of business with managed accounts; achievement driven; highly competitive, team focused
- Proficiency in Robotic Process Automation, Artificial Intelligence (AI) and innovative resourcing solutions
- Proficient in account planning and understanding of territory management
- Ability to understand enterprise-wide issues and to structure innovative, integrated solutions that provide complex decision support to global organizations
- Demonstrated experience teaming with technologists in a sales environment
- Experience in the financial engineering aspects of deal development and pricing models
- Excellent communication skills, both verbal and written
Basic Qualifications:
- Bachelor’s degree required. Master’s degree in related field preferred
- Demonstrated good judgment and initiative in problem solving
- Experience working with and selling to large enterprises (F500)
- Expertise in enterprise products or services
- Strong interpersonal and influence skills to cultivate relationships, facilitate negotiations, and build partnerships with customers as well as key stakeholders
- Ability to use own judgment and initiative in problem resolution
- Outgoing and confident personality, exudes trust and leadership to customers and team alike, self-assured and creative
- Ability and desire to operate within a fast-paced, quality environment
Location and Travel: US west coast, travel as required
Compensation: Attractive base compensation and incentive plan
If you are interested or know someone who might be, please let me know
Larry Janis, Managing Partner, 516-767-3030, janis@issg.net