How to motivate employees when their priorities have changed

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by Kristi Hedges

 

 

Get into a conversation with a company leader these days, and you’ll likely hear some version of “no one wants to work hard anymore.” Those companies who are hiring still seek hungry, ambitious hard-chargers who will do what it takes to succeed. But new hires come in negotiating like seasoned executives, leaving managers flummoxed. Even with recent rounds of layoffs, employee expectations are staying high, as job ads emphasizing flexibility and other benefits attest. There’s also a truism that transcends economic situations: Companies want to hire and retain the best people, which gives the best people leverage. I see my C-suite clients grasping for more control to get back to “normal” by pushing for longer hours in the office, tightening metrics, and hoping that economic headwinds will return their power.

I tell them not to count on it.

Human nature hasn’t fundamentally changed. People want to be engaged at work and apply themselves to big things. But just like a camera lens zooming out, we now see there’s more to the story. Feeling passionate about our working life — liking what we do and how we do it — is as important as ever, but what creates that passion has broadened and deepened. We no longer see a singular pursuit of a corporate goal in a bustling office as the only way to a purposeful career. Leaders need to catch up or they’ll be operating frustratingly empty hybrid offices with quiet-quitters and short-timers. Continue reading →

Beyond Salary and Benefits: Why Career Conversations Matter

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by Winne Jiang, Claire Harbour, Antoine Tirard

 

 

 

Meaningful discussions between managers and employees build stronger individuals and organisations.

A simultaneous surge of mass layoffs and unprecedented job growth in the United States has created a confusing, complex climate for companies. In such a paradoxical environment, organisations should seize the opportunity to retain talent instead of falling into a cycle of continuous turnover. By holding onto valuable employees and building on their skills and abilities, companies can create an environment of mutual success, leading to enhanced value for the organisation.

Having career conversations with managers, in addition to formal performance reviews, is an effective way to ensure that employees feel valued, motivated and committed. A study from Right Management found that almost 90 percent of employees believe that they are, or should be, responsible for their career development, and two-thirds of individual performance drivers are tied to career conversations.

Regular, meaningful discussions between employees and their managers or mentors can help foster a fulfilling work experience for both parties. Through these conversations, leaders can gain a better understanding of their employees’ core aspirations and help them plan their career and life trajectories more effectively. Managers can also derive a strong sense of fulfilment from understanding and developing others.

Career conversations are seldom incorporated into the mandatory talent management cycle. Non-HR executives may find the constant demand for formal evaluations and salary reviews to be burdensome enough. But a well-handled conversation is a powerful tool that benefits not only the company in terms of engagement and retention, but also the individual’s overall development and transformation. A single conversation can change an entire career path. Continue reading →

HR’s problem isn’t capability—it’s capacity

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by Mark Stelzner

 

 

 

The past eight months have been brutal for layoffs, particularly in the tech sector. Every day brings another announcement, with thousands of workers facing unemployment under the dark cloud of economic uncertainty. Threaded within these announcements are stories of companies behaving badly, whether it’s the methodology of the layoff or leadership taunting the recently unemployed. We can all agree that it’s hard enough to find out you’re losing your job, let alone compound the pain by removing dignity from the process.

While layoffs often appear to come out of the blue, the reality is that, for most organizations, there have been weeks of planning behind the scenes. This is particularly true if the organization falls under the jurisdiction of the WARN Act, Works Councils, collective bargaining agreements, or other legislative and regulatory requirements. Much of the layoff preparatory work falls on the shoulders of the thinly stretched HR function, which is often targeted by headcount reductions itself.

Despite what people might think, HR’s role in the decision-making process can be more administrative than strategic. HR professionals are often brought into the fold only by signing specific non-disclosure agreements, and this usually happens well after the business leaders have made their key choices. HR then typically scrambles to validate that the process was appropriate, often finding a litany of late-stage issues impacting the targeted employees. HR may then cull through performance and potential data, but bad input can certainly lead to equally bad outcomes. And when it’s time to share the difficult realities with your people, managers and leadership often cede accountability out of risk mitigation, electing language within the termination notice such as, “You’ll hear from your HR partner in the next [hours/days] to explain the process and answer any questions.” This is likely to funnel all the angst, shock, anger and outright distress of the displaced directly into the overworked and unstaffed arms of the people function.

It doesn’t have to be this way.

Unlike nearly every article that’s been published in this industry, I firmly believe HR business partners (HRBPs) are, in fact, strategic. From my vantage point, the issue at hand has much more to do with capacity than capability. I recently presented to the HR business partnering community at the one of the largest sportswear brands in the world, and here’s what I told them.

HR in the spotlight Continue reading →

A new approach to building your personal brand

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by Jill Avery and Rachel Greenwald

Much of professional and personal success depends on persuading others to recognize your value. You have to do this when you apply for jobs, ask for promotions, vie for leadership positions, or write your dating profile. For better or worse, in today’s world everyone is a brand, and you need to develop yours and get comfortable marketing it.

Personal branding is an intentional, strategic practice in which you define and express your own value proposition. And though people have always carefully cultivated their public personas and reputations, online search and social media have greatly expanded the potential audience for—and risks and rewards associated with—such efforts.

Unfortunately, while we’d like to think that we’re in complete control of our personal brands, that’s rarely the case. As Jeff Bezos, the founder of Amazon, is quoted as saying, “Your brand is what people say about you when you’re not in the room.” It’s the amalgamation of the associations, beliefs, feelings, attitudes, and expectations that people collectively hold about you. Your goal should be to ensure that the narrative created about you is accurate, coherent, compelling, and differentiated.

A strong, well-managed personal brand benefits you in several ways. It enhances your visibility, particularly among those who matter to you and to the things you hope to accomplish. It can also help you expand your network and attract new opportunities. And on a deeper level, the process of building one can help you uncover, celebrate, and share the unique abilities you bring to the world.

We—a branding thought leader and a professional matchmaker and dating coach—have come together to map out a personal branding process that draws on the latest academic research on branding, brand storytelling, and brand management, as well as on decades of practical experience helping people craft their professional and personal images. Our hope is that this article will give you the guidance you need to create a personal brand that you can comfortably and authentically live into each day to achieve your most important goals.

A Seven-Step Process

Our approach involves seven steps, each of which informs the others as you move from strategizing to testing to tweaking in response to feedback.

1. Define your purpose.

First you need a long-term vision and mission. What difference would you like to make to the various audiences that are important to you, personally and professionally, and what values would you like to embody as you do so? Continue reading →

MANAGE AI BIAS INSTEAD OF TRYING TO ELIMINATE IT

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By Sian Townson

 

Businesses and governments must face an uncomfortable truth: Artificial intelligence is hopelessly and inherently biased.

Asking how to prevent such bias is in many ways the wrong question, because AI is a means of learning and generalizing from a set of examples — and all too often, the examples are pulled straight from historical data. Because biases against various groups are embedded in history, those biases will be perpetuated to some degree through AI.

Traditional and seemingly sensible safeguards do not fix the problem. A model designer could, for example, omit variables that indicate an individual’s gender or race, hoping that any bias that comes from knowing these attributes will be eliminated. But modern algorithms excel at discovering proxies for such information. Try though one might, no amount of data scrubbing can fix this problem entirely. Solving for fairness isn’t just difficult — it’s mathematically impossible.

 

Business leaders must stop pretending that they can eliminate AI bias and focus instead on remediating it

Hardly a day goes by without news of yet another example of AI echoing historical prejudices or allowing bias to creep in. Even medical science isn’t immune: In a recent article in The Lancet, researchers showed that AI algorithms that were fed scrupulously anonymized medical imaging data were nevertheless able to identify the race of 93% of patients.

Business leaders must stop pretending that they can eliminate AI bias — they can’t — and focus instead on remediating it. In our work advising corporate and government clients at Oliver Wyman, we have identified a three-step process that can yield positive results for leaders looking to reduce the chances of AI behaving badly.

Step 1: Decide on Data and Design

Continue reading →