Qualifications: Significant experience required; must have a proven track record of running a large scale BPO portfolio in insurance with P&L responsibilities. Background must include demonstrated ability to manage sales, grow revenue, and build a business practice. Prior experience must include operational responsibility for and understanding of personal lines BPO product offerings, with a focus on life and annuity products.
- At least 15 years’ experience, which must include assignments in insurance operations followed by insurance BPO management, sales and executive leadership assignments
- Pre-sales / solutioning experience is desirable since the role will involve business development.
- Exposure to IT Platforms and consulting experience is a clear advantage.
- Domain knowledge in personal lines insurance products, particularly in life and annuity products
- Ability to build consensus
- Excellent communication skills and high level of maturity.
- Proven leadership and people management skills with large, multi-functional teams in various geographies
- Superior relationship management and networking skills for both internal and external customer/s.
- Excellent client handling skills, with ability to present and articulate various points of view
- Strategic orientation and the ability to translate strategy into action plans
- Strong analytical skills with an ability to solve problems.
- Knowledge of quality and quality tools such as lean and six-sigma is desirable.
- Ability to fore relationships across and throughout the internal organization
- Thorough understanding and ability to lead in a technology-centric organization
- Capable and comfortable with advisory and consulting approaches and practice
- BA required, MBA or CA/CPA from premier institute preferred; insurance certifications desirable and a plus
Personal Characteristics: The ideal candidate is able to operate successfully in a fast-paced, ever-changing environment. Energy, drive and an entrepreneurial spirit are necessary characteristics for success.
- Strong and capable leader, able to win the confidence and trust of his/her team, shape the culture, and exert influence both internally and externally.
- Recognized industry thought leader with outstanding reputation, record of accomplishment, and demonstrated success.
- Ability to establish immediate credibility among his/her peers, a professional who is respected for his/her leadership, intelligence and expertise
- Excellent English communication skills, both written and spoken
- Superb negotiator and communicator
- Strong interpersonal skills with professional and technical staff, senior level executives, and the business community at large.
- Positive, results oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being done
- Influential and dedicated with an extremely high level of energy, sense of urgency, creativity, and decisiveness coupled with the ability/willingness to work hard and well under pressure
- Passion for excellence and the desire to have a significant impact on his/her clients’ businesses, the success of the outsourcing practice and the organization as a whole
- Unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior
Travel: NY/NJ based, relocation assistance available; travel as necessary
Compensation: Base salary, incentive package and excellent benefits.
If you would like to explore this opportunity, please contact Jeff Bruckner- Email Bruckner@issg.net or call him on (973) 761-5613