The BPO Offering Lead is a market facing, subject matter expert leader who sets long and short term offering agenda and leads through influence across the BPO organization to ensure all dimensions of offering strategy are realized.
- Delivers comprehensive growth strategy and roadmap, including investments and actions to address areas for innovation and competitive weakness, deep knowledge and positioning with the competitive landscape ecosystem, and acquisition recommendations. Focus on 18 month – 5 year growth horizon
- Active sales participation on visible and transformative deals
Expert in the offering
- Achieve offering level sales targets by enabling sales and account teams with tools, expertise and campaigns
- Actively participate in transformative and high visibility deals for our largest clients
- Leveraging network of Solution Development, Delivery Excellence & Innovation teams
- Tracks size and shape of pipeline
Create a Buzz
- Achieve offering buzz internally and externally through analyst rankings, media hits, social media engagement
- Lead and influence offering network
Industry Focus
- Healthcare- There are two aspects in this sector-
- Health Administration- the payers who deal with membership, claims processing such as Aetna and Cigna
- Health Management- deals with the actual consumer and their health needs
- Utilities- This sector includes: Gas, Electric and Water this is the retail providers of the services. Other aspects include Smart Grid and Plant Automation
Personal Characteristics:
- A persuasive executive presence with strong positive communication skills.
- A strong achievement orientation and a demonstrable entrepreneurial spirit.
- Superb team building skills with a predisposition to building consensus and achieving goals through collaboration rather than direct line authority.
- A positive, results oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being done.
- An extremely high level of energy, sense of urgency, creativity, and decisiveness coupled with the ability/willingness to work hard and well under pressure
If you are interested in learning more about this opportunity, please contact Larry Janis Janis@issg.net