Position Objective:
The successful candidate will have responsibility for managing the delivery of services to maximize contribution to the success of major global clients. Services include Credit, AR and Collections management, Cash Applications, Billing, and back office finance processing and customer services.
You will have considerable and proven operational management skills and also possess the stature to effectively represent the business to clients, and a flexibility of approach to respond to changing demands across the business. You will drive and work collaboratively with colleagues across sites to achieve organizational and client goals.
Duties & Responsibilities:
This job description is meant as a guideline to outline the key areas of responsibility related to the role of Service Delivery Director. The duties outlined are not exhaustive and may change from time to time as reflective of a highly entrepreneurial and growing company.
- Relationship development with key focus to maximize win win outsourcing/Client relationship.
- Results focused, highly driven individual with an ability to excel in engaging teams and driving in pursuit of key financial targets and KPIs.
- Drive on-going improvement in Key Performance Indicator reporting to improve business intelligence and to support management decision making, and driving optimization of results.
- Drive for innovation and value add, with passion for continuous process improvement in pursuit of process excellence.
- Collaborate with Operations Colleagues to drive for solid prioritization together with the Client to push forward for ongoing strategic developments around value add and optimum result achievement.
Skills and Experience:
- Experience in Relationship Management and or Client facing Operational management.
- Considerable experience in financial operations and management of shared services / outsourcing operations – ideally in a BPO outsourcing organization environment.
- Strong experience in Order to Cash and the related services
- Experience of working in, across and managing teams in global environment.
- Keen appetite to strive for continuous improvement
If you are interested, please submit your information to info@issg.net