By Zeynep Ilgaz
The term “servant leadership” was coined nearly 50 years ago in an essay written by Robert K. Greenleaf; and since then, the business world has slowly but surely embraced this concept of empathy in leadership.
Over the past few years, we’ve seen top-notch companies like Zappos, Whole Foods and the Container Store publicly proclaim their affinity for this philosophy. And, in late 2016, Starbucks joined the ranks when it called its brand-new CEO a “true servant leader,” explaining that he embodies characteristics the company wants to see in all its leaders.
Servant leadership certainly seems to be growing in popularity, but it also continues to be quite misunderstood.
So, what exactly is servant leadership?
Some people see the word “servant” and mistakenly assume that servant leaders are slaves to their employees, pushovers who say “yes” to everything and are willing to sacrifice the company’s well-being to give employees what they want.
In reality, though, servant leaders are very much in charge of their companies; they just aren’t authoritarians who boss everyone around. Instead, they’re great listeners who are humble and empathetic — but still successfully balance organizational growth with these feel-good attributes. Continue reading
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