by Alison Davis
Here’s What to Do Differently
I spend a lot of time asking employees about how leaders can be more effective communicators. Just yesterday, in fact, I moderated a focus group with employees at a fast-growing consumer products company.
The people in the group provided the same feedback I hear time and time again: Leaders are pretty good at sharing information, but they’re lousy listeners.
As a leader myself, I know how hard it is to slow down and actually pay attention to what your team member is saying, especially when you’re thinking about the 87 other issues you have to address and you’re pretty sure you already know how to solve the team member’s problem.
But you can’t be a great leader if you’re a terrible listener. As Matthew McKay, Martha Davis, and Patrick Fanning write in How to Communicate, “Listening is a commitment and a compliment.”
“It’s a commitment to understanding how other people feel, how they see their world. It means putting aside your own prejudices and beliefs, your anxieties and self-interest, so that you can step behind the other person’s eyes.”
And listening is a compliment because it says to the other person, “I care about what’s happening to you; your life and experience are important.”