TOP TEN: Communicating with Prospects

Written by Jolie Newman, President of ProEdit Solutions

Last summer I read a fascinating Wall Street Journal article entitled “Lost in Translation”. While the main thrust of the article was the extent to which language influences culture, the author used the nursery rhyme, “Humpty Dumpty sat on a wall, Humpty Dumpty had a great fall…” as a stage-setter to demonstrate how much languages differ from one another.

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IS COLD CALLING DEAD?

By Thom Mead

I recently had the opportunity to attend the IAOP World Outsourcing Summit in Orlando in February. It is one of the single largest gatherings of outsourcing professionals that Happens every February. People from around the globe… buyers, suppliers, advisors, lawyers and other representing dozens of countries and industries. I’d like to see some more networking opportunities and a little less trade show atmosphere. Maybe that’s just me…maybe they should survey the attendees. Continue reading

Inside with Anoop Sagoo, Senior Executive, Accenture’s Business Process Outsourcing

Interviewed by Larry Janis, Managing Partner, Integrated Search Solutions Group.

LJ: Anoop, would you please share with us your current role and responsibilities.

AS:  I am currently responsible for Accenture’s Products BPO business, which includes all our work within the following industry sub-groups: automotive, industrial, transportation, retail, life sciences and consumer goods.  Products is one of our more mature industry groups and we have experience within most of our core BPO offerings within this sector.  I also play a broader role in ensuring that our BPO business is integrated with our industry programs across Accenture, ensuring that we are driving the business successfully into each of the industries that we operate in.  In that role, I work closely with colleagues across all of Accenture’s other operating groups (Communications, Media and Technology, Financial Services Health and Public Service and Resources), our industry teams and our key account teams. Continue reading

Forget Retreating – Charge Forward with a Plan

By Russell Lookadoo, TAB Salt Lake Metro

When developing an annual strategic plan, many companies go offsite to a “retreat.” I often cringe when hearing this term (although I heartily endorse the process). Retreating is an inherently defensive and reactionary move that implies the leaders of the company are leaving the field with their tails between their legs. Employees may ask themselves: Why are they hiding? Is it time to wave the white flag? Will we be able to keep our personal firearms and horses…?

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HELPING NEW EXECUTIVES HIT THE GROUND RUNNING: THE BUSINESS CASE FOR TRANSITION PLANS

by Kathy Bernhard

What would it be worth to your organization to have new leaders at all levels become fully productive sooner, even one month earlier? What would it be worth to you as one of those new leaders?

Organizations routinely spend thousands of dollars in recruitment / executive search fees, intent upon finding the perfect candidate. Yet far fewer do enough, if anything, to maximize the return on that investment by thoughtfully planning for a successful transition. Best practice organizations address this issue and create competitive advantage with transition plans designed to quickly and efficiently ramp up new to full productivity.

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