New Opportunities in BPO

Operations Account Leadership Manager

Owns client relationship for the Operations contract which covers one or more of the Ops offerings. Responsible for client relationship, Profit and Loss management of the account, quality and risk with the services provided to the client, strategic positioning for growth and people management of the account. Interfaces with the Client Account Lead and appropriate leadership. Responsible for shaping and driving value led transformation for the clients. Continue reading

There Is No Shortage of Leaders

by Gianpiero Petriglieri

“Our world looks in vain for strong leadership,” lamented the commentary for a new report by the World Economic Forum about the global outlook for 2015. The Geneva-based foundation, best known for its gatherings of world leaders, surveyed 1,767 experts about the major trends likely to keep troubling us in the year ahead.

Despite hailing from fields, sectors, countries, and generations often at odds—or even in conflict—with each other, respondents put their differences aside when it came to assessing leaders. 86% agreed that the world faces a “leadership crisis.” Continue reading

A View From The Buy Side

 

 

 

 

 

This first of a series of blogs designed to share with you the thoughts and insights of corporate leaders and their perspectives on the decision making process around outsourcing. Our first is with Ed Susman, who is with Citibank.

What are the most important attributes you seek in a potential provider/ partner?

While each sourcing opportunity is distinct with specific attributes that drive the selection of a provider there is one attribute that is transcendent, integrity. If a provider does not behave with integrity it does not matter how capable they are or what savings they might be offering. Sooner or later  the anticipated benefits will be outweighed by the cost of a contentious relationship. Continue reading

Sr. Account Development Executive- BPO

Our client is recognized as a Top Tier player in the Business Process Outsourcing marketplace, Their innovative methods and use of the latest technologies deliver real efficiencies and reliability for business processes.

 

Key Responsibilities:

Strategic/Business Development

Appropriately manage relationship with the client covering all opportunity development aspects of the services provided. Continue reading

Sales Leaders-Sourcing & Procurement

Our client’s  Business Process Outsourcing (BPO) organization has an exciting opportunity for  Sales Capture Leads selling procurement services. Their BPO Procurement business offers a full suite of source-to-pay BPO services including:

  • Sourcing and category management, including sourcing, demand management and supplier performance management.
  • Sourcing support, including spend analytics, market analysis, spot buy, auction services and contract administration.
  • Procurement operations, including requisition processing, invoice processing, travel and expenses processing, supplier enablement and catalog enablement. Continue reading