Tag Archives: F&A

Buy Side BPO Management-Cross Tower BPO Transition Leader

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Our client has recently entered a BPO Outsourcing deal with a provider. The contract covers three G&A towers-F&A, HR, and indirect procurement.  This scope of BPO services is new to our client and as such needs an experienced, proven successful person to join their team as we embark upon this transformational program.    The ideal candidate will have a functional background in corporate finance and corporate controller duties, as well as 10+ years’ experience working for a tier 1 outsourcing provider. Continue reading →

F&A Head of Shared Services, Solutions and Client Engagement

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Looking for Experience in:

 

  •   Running F&A departments (preferably as CFO / Controller) or F&A Shared Services Centers with P&L responsibility for those divisions.
  • Demonstrated ability and maturity to sell and build relationships with C-Level executives (Shared Services Executives, CFO,  CPO divisions)
  • Experience in recommending F&A consulting, solutions, transitions & transformation to CxO clients Continue reading →

It’s time to break down the silos

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by David Poole

In the BPO industry, there’s a lot of talk about breaking down silos. However, the counter-intuitive truth of it all is that the BPO industry also creates silos.

Traditionally, BPO has been transaction-based, and limited to a specific service offering or function – like Collections or Accounts Receivable. Yet horizontal back office processes such as Finance and Accounting (F&A) and Procurement exist in every customer life cycle. As well, there are also a number of processes and sub-processes that support every customer interaction. Continue reading →

Five Questions Every Leader Should Ask About Organizational Design

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80-john-beeson by John Beeson

A few years ago Dave Ulrich, a management thought leader from the University of Michigan, made a comment I found both insightful and profound: “Every leader needs to have a model of organization design.” Typically a graphic depiction of the organizational components to be addressed in a redesign (for example, McKinsey’s 7S model, which includes strategy, structure, systems, staff, skills, and so on), every consultant and his brother flogs an organization design model. Dave didn’t advocate any particular design model, just one the leader knows how to employ and one flexible enough to be applied to the range of organizational situations a leader faces in the course of a career. Continue reading →

BPO Solution Architect – Procurement

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Key Responsibilities:

  • Managing all operating group, senior client buyer and functional owner relationships for the designated solution
  • Driving the necessary sign-off of the solution with proper input from the operating groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)
  • Managing the sales team, subject matter experts required during the sales process and the communication/ collaboration with the delivery organization(s)
  • Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards
  • Collaborating with the operating groups to provide input to terms and conditions and in some cases accountable for specific contractual terms and conditions
  • Identifying leadership contacts for service transition and operations and ensuring appropriate solution plan transition for closed deals Continue reading →