Tag Archives: F&A

The Masters of the Mix

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by Michael J. Salvino, Walter G. Gossage, Mary Lacity

The benefits of effective change management in BPO are measured both an individual and an organizational  level. Companies that are attentive to transition issues and supporting the retained workforce can drive topline benefits from a more effective functional  organization.

Imagine your chagrin: You bought a sophisticated new audio system for your home, and all the electronics retailer did was deliver it, plug it in and leave. Continue reading →

Brazil: Leveraging the Potential of the World Cup

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By Steve Rudderham

All eyes will be on Brazil next summer as it hosts the soccer (real football) World Cup. This is then followed by the Olympic and Paralympics games in Rio de Janeiro in 2016. But beyond the ‘razzmatazz’ and festivities that both tournaments will bring, how will the country benefit economically, and how can the outsourcing industry leverage this focus? Continue reading →

Outsourcing: myths, facts and statistics

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 by Martin Conboy

Work is no longer bounded by co-worker proximity or time zone. It also involves a much broader set of ‘workers’ – not just employees, suppliers and partners, but customers, freelancers and an increasingly capable network of smart devices and interconnected systems, all tied together by business processes that span organizations, time and distance. Outsourcing is an integral part of this story. Continue reading →

BPO Offering Leads

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The BPO Offering Lead is a market facing, subject matter expert leader who sets long and short term offering agenda and leads through influence across the BPO organization to ensure all dimensions of offering strategy are realized.

  • Delivers comprehensive growth strategy and roadmap, including investments and actions to address areas for innovation and competitive weakness, deep knowledge and positioning with the competitive landscape ecosystem, and acquisition recommendations. Focus on 18 month – 5 year growth horizon Continue reading →

A better way to resolve business conflicts

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Written by Anoop Sagoo, Jeremy Oates & Mary Lacity

Having a realistic perspective that life is not perfect is a good thing—whether you’re a service provider or a client. The ability to settle the smaller issues promptly and productively lays the groundwork for dealing with more serious, potentially deal-breaking problems that may arise down the road.

The number of strategic alliances across most industries, for example, has grown steadily over the past decade.

And a recent study has shown that 60 percent of companies worldwide now deploy outsourcing as a standard practice; an additional 19 percent say outsourcing is definitely in their future. Continue reading →