Tag Archives: innovation

What Really Happens When Companies Nix Performance Ratings

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By David Rock and Beth Jones

The move away from conventional, ratings-based performance management continues to gain momentum. By November this year, at least 52 large companies had shifted from the practice of once-yearly performance appraisals; estimates are that hundreds of other companies are considering following suit. A wide range of industries are represented, from technology (39% of the 52) to business services (19%).

At the NeuroLeadership Institute, we’ve conducted in-depth research with 33 of these 52 companies to find out what really happens when companies remove performance ratings. Here are some of our high-level findings:

1. The frequency of manager-employee conversations increases dramatically.
All of the companies increased the recommended number of manager interactions with their teams. Of the 33 U.S.-based companies we studied, 76% had previously recommended an annual performance conversation. After moving away from ratings, 68% moved to a recommendation of, at minimum, quarterly conversations.

The focus has clearly shifted to conversations happening throughout the year. Managers are being urged to use their judgment about a conversation frequency that best supports employee performance. Some companies are also asking direct reports to play a more proactive role in owning the responsibility for scheduling and preparing for performance conversations. Continue reading →

Senior Sales Lead

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A rare opportunity to help build a sales program from the ground up. Our client, a Gartner-ranked innovator in Robotic Process Automation, has developed an advanced AI platform for IT operations. Founded 20 years ago in Germany, it has recently concluded a round of private equity financing to fund its US expansion. US headquarters have been established in New York City and their high-profile president is currently hiring his core staff.

Summary

Senior level sales reporting to the president with a focus on new enterprise logo acquisition. Responsible for full life cycle. Continue reading →

4 Top Lessons In Leadership From John Sculley

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By Jack Zenger

The success of Apple is often attributed to Steve Jobs, and clearly he deserves much credit. But it was another CEO, John Sculley, who took Apple from a million dollars to a billion in revenue.

I recently had the privilege of speaking with John Sculley for a podcast series we produce. Our conversation was a vivid reminder that Sculley is a gifted marketer who truly understands how to focus on customers’ needs. From his vast experience running some of the world’s successful companies, I would like to highlight a few of the leadership lessons he gained from his distinguished career and which he describes in his new book Moonshot. Sculley has profound advice for those just beginning their careers and equally insightful wisdom for those of us at the opposite point in the age spectrum. Continue reading →

2015 BPO Innovations Conference

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As technology plays an ever increasing role in BPO solutions both provider and buyers are benefiting from an accelerated path to all forms of innovation. Greater speed, analytics, quality and scalability are just the beginning.

I feel this is a topic of increasing importance.   So October 22, 2015, I will be attending this powerful learning and networking opportunity and thought I would share the information with you .

The 2015 BPO Innovations Conference shows attendees that innovation – constant, holistic, forward-thinking innovation – can deliver sustained, long-term improvement and bottom-line results. The intersection of BPO, Technology and Innovation will increasingly deliver significant upside to those organizations that are smart enough to explore it

Program highlights include: keynote presentations from HfS and Xerox; test drives with Tesla Motors; speakers and panelists from Avasant, HBO, Loeb & Loeb, McKesson, NeoGroup, PwC, Thomson Reuters, and more.

If you would like to attend please register today at: www.regonline.com/2015BPOI – Registration is complimentary for Buyers.

Last year, this day-long symposium sold out and brought together leading ITO, BPO and KPO practitioners, decision makers, influencers and thought leaders to learn, connect, share and transact. Again this year, attendees will:

* Learn more about how digital trends and transformative technologies are delivering greater innovation
* Hear from top experts as to what’s real what’s hype and what can process owners expect as to real business value add
* Meet with peers and thought leaders who are leading the charge to digital BPO innovation
* Accelerate your career trajectory
* Leave the day with both strategic and tactical action items that will enable you to get more from existing and future BPO engagements.

Event website: http://oievents.com/bpo-innovation-conference-2015/

Create a Conversation, Not a Presentation

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by John Coleman

When I worked as a consultant, I was perennially guilty of “the great unveil” in presentations—that tendency to want to save key findings for the last moment and then reveal them, expecting a satisfying moment of awe. My team and I would work tirelessly to drive to the right answer to an organization’s problem. We’d craft an intricate presentation, perfecting it right up until minutes or hours before a client meeting, and then we’d triumphantly enter the room with a thick stack of hard copy PowerPoint slides, often still warm from the printer.

But no matter how perfect our presentation looked on the surface, we regularly came across major issues when we were in the room. These one-sided expositions frequently led to anemic conversations. And this hurt our effectiveness as a team and as colleagues and advisers to our clients. Continue reading →