Tag Archives: Leaders

What is top talent and how is that identified?

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As a part of our talent acquisition engagements, we ask our clients how they define “top talent” and how they would assess those traits in the interview process.  Reflecting on the insightful comments we hear every day, we thought there would be great value in a new blog in which senior executives/thought leaders share their “Take on Talent.”

This is the eighth in a series of blogs/interviews with senior executives who are thought leaders in the areas of Talent Acquisition, Career Development and Leadership who will share their perspectives on this ever present question.

 

mendez-eagar-largeTracy Mendez is the Senior VP & GM in Global Accounts, covering the Industrial & Retail Sectors at Xerox.  She leads a team of Managing Directors responsible for delivering revenue / OP growth through the full portfolio solutions (BPO and Document Outsourcing) to Xerox’s marquis clients.  The evolved sales and operations model supports strategic client partnerships focused on solving industry challenges. Tracy’s consistent record of driving revenue growth and improving profitability is underpinned by an approach that incorporates innovation & transformation.

Prior to this role, Tracy designed and implemented standardized Strategic Pursuit Centers worldwide.  Her international experience is derived from running Major accounts Xerox Global Services in Developing Markets, driving 45% growth to $415M. Continue reading →

Account Executive_West Coast

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iStock_000008169701Small - CopyOur client is a consulting, implementation and managed services firm. As experienced practitioners and experts they help large enterprises leverage the latest automation, Artificial Intelligence (AI) and innovative resourcing solutions. Their methodology enables them to transform complex challenges into pragmatic and measurable outcomes aligned completely with their clients’ strategic drivers. Their approach significantly improves quality and efficiency while reducing overall cost.

 

Responsibilities:

  • Manage overall client relationship & satisfaction, delivering world class service management
  • Achieve profitable growth and new sales through upsell, extensions, renewals and cross-selling across offerings over a portfolio of accounts
  • Conduct account planning and reviews, and collaborate within the client organization to deliver the best of innovation, automation and industry insight
  • Pursue and cultivate relationships with decision makers/influencers at the senior/middle management levels within the client organization
  • Develop and share insights that have meaningful impact to the customer’s business while positioning the company’s solutions to address business challenges.
  • Demonstrate functional expertise in the offerings delivered on the assigned accounts
  • Gain internal recognition in area and start to develop external recognition of growth platform relevance and expertise
  • Create differentiation, educates the customer on potential solutions and influences the decision making process.

Continue reading →

Sales Lead for North America

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iStock_000005461980XSmall - Copy Our client is a consulting, implementation and managed services firm. As experienced practitioners and experts they help large enterprises leverage the latest automation, Artificial Intelligence (AI) and innovative resourcing solutions. Their methodology enables them to transform complex challenges into pragmatic and measurable outcomes aligned completely with their clients’ strategic drivers. Their approach significantly improves quality and efficiency while reducing overall cost.

 

 Summary

Reporting to the Chief Client Officer, the Sales Lead is responsible for North American growth and is responsible for sourcing, managing the solution, structuring the deal and closing new logo client sales for transactional – typically F&A, Robotics and Analytics services – to clients by identifying major pain points in their office operations as well as expanding current relationships. Continue reading →

How leaders can let go without losing control

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by Mark Bonchek

Massive iStock_000008828650Small[1]flocks of starlings, known as murmurations, exhibit a rare combination of speed and scale. The birds coordinate themselves with remarkable agility to find food and avoid attacks. Schools of fish do the same.

What’s noteworthy in these murmurations is the lack of a leader. Instead, each bird follows three simple rules: (1) move to the center, (2) follow your neighbor, and (3) don’t collide. The rules enable each bird to act independently while ensuring the group acts cohesively.

Every organization today wants to achieve both alignment and autonomy. Can what works for birds and fish also work for people? The answer comes from a surprising place: the battlefield. Continue reading →

Listening is an overlooked leadership tool

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110-Melissa_Daimlerby Melissa Daimler

 

“What do you think?”

I ask this question a lot. My team knows that when they come to me with a question, this is likely the question I’ll come back with first. Sometimes I even preface it with, “I don’t know.” As leaders in our organizations, it’s up to us to coach colleagues and our employees through finding that answer. More often than not, when I ask this question, my team has a better answer than I do — or one that I hadn’t thought about before. Continue reading →