Tag Archives: Leaders

The House of Cards Guide to Leadership

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By Peter Gasca

The fictional Congressman Underwood may be ruthless, but he’s effective. Here’s how to steal some of his tactics.

This is probably the morale you take away from the protagonist of the wildly successful Netflix series, House of Cards, an overly ambitious, power hungry and manipulative congressman from South Carolina named Francis Underwood (played beautifully by Kevin Spacey). While mostly cliché, the show does a fantastically addictive job dramatizing the congressman’s accession to power on Capitol Hill as he maneuvers through the sea of egos and ambitions of fellow politicians. And while the congressman regularly employs a number of questionably unethical and immoral power grabs, he is remarkably effective in their execution. Continue reading →

Your Voice Is Your Key to Success

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by Steve Knight

How to hone your vocal delivery to mesmerize your audience with confidence, style and passion.

In the last article on Passion when we communicate, we discussed Facial Expression.

Here I would like to share with you the vital role that your Voice plays in conveying passion.

When many of my clients first come to me they ask why they don’t seem to be able to capture the attention of their audience when they are speaking in a meeting or delivering a presentation. They feel disillusioned that people are gazing out the window or looking down at the floor. Of course part of the reason for that could be that they have not assessed what their audience needs to hear, i.e. the message needs to be accurate and relevant, so that it strikes a chord. However, once that aspect is covered you absolutely need to deliver your message with confidence, style and passion. The voice plays a crucial role in conveying those three qualities. Continue reading →

It’s time to break down the silos

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by David Poole

In the BPO industry, there’s a lot of talk about breaking down silos. However, the counter-intuitive truth of it all is that the BPO industry also creates silos.

Traditionally, BPO has been transaction-based, and limited to a specific service offering or function – like Collections or Accounts Receivable. Yet horizontal back office processes such as Finance and Accounting (F&A) and Procurement exist in every customer life cycle. As well, there are also a number of processes and sub-processes that support every customer interaction. Continue reading →

The Case for Women on Boards – SXSW 2014

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One morning at SxSW, Jody Greene moderated a panel with three bay area powerhouse women, Trish Costello, founder of Portfolia, Theresia Gouw, founder of Aspect Ventures and Fran Maier, founder/chair of TRUSTe. Each having been previous entrepreneurs, now investors and board members of public companies. The conversation was multifaceted on the topic from the viewpoint of board members and entrepreneurs. Continue reading →

Stop Blabbing About Innovation And Start Actually Doing It

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By Aaron Shapiro

These days, every established company is at risk of having its industry–and its own business–disrupted by a startup. Cognizant of this, companies devote a lot of time to talking about how important it is to innovate. But here’s the truth: most companies can’t innovate because everyone is paid to maintain the status quo.

This is the single biggest reason companies fail to do anything new or exciting. You and everyone else are maxed out making sure your company is doing what it’s supposed to do; innovation is what the weekends are for. Continue reading →