Produce more! Make it better! Spend less!
If you’re a first or second line manager, these demands from upper management may sound familiar. And odds are, you are going to fail at accomplishing them — two-thirds of transformation efforts do. In fact, 8 out of 10 times I can predict if companies will be successful. But I’m not a fortuneteller; I just look and listen for two things: Are the frontline employees engaged in crafting and implementing solutions? And do they express a sense of ownership about the purpose of the change? Continue reading