Account Executive, BPO

 

Responsibilities include:

Drive both short and long term growth through up-selling, profitable delivery and client satisfaction. Work closely with the Industry Groups to maximize outcomes and value to the client and profitability to our client, acting as a single point of contact for the organization and building trusted advisor relationships at the client. He/she may have accountability for a single tower on a medium-to-large account, or for multi towers on a small-to-medium account, or for multiple small accounts. Continue reading

The Importance of Seeing the World in Shades of Grey

Manfred.jpg by Manfred Kets de Vries

Executives who see the world in stark contrasts miss the nuances of situations and are less able to compromise to meet common interests.

Joan, a senior executive, wasn’t the easiest person to deal with. Although she had many excellent qualities – she was creative, had a great capacity for work and was extremely knowledgeable about the industry – she also had the tendency to engage in drama and in doing so rapidly got on people’s nerves. Joan was rigid in her outlook, had angry outbursts, was manipulative and constantly criticized everything. She seemed to always be involved in some kind of vendetta, forcing people to choose sides. In Joan’s world there was no such thing as a middle ground, her thinking was exclusively black and white. Continue reading

Appointed CEO? Great. Start planning for your exit

Doce Tomic is president and CEO of Credential Financial, a national wealth management firm owned by Provincial Credit Union Centrals and The CUMIS Group.By Doce Tomic

A common misconception around succession planning is that it signifies the end of a CEO’s tenure. Just as you don’t wait until death is knocking at the door to buy life insurance, you also shouldn’t wait to start planning for your inevitable exit.

Companies are no different than individuals in that they should always be prepared for the unexpected, such as the loss of a key individual – especially the CEO or a member of the executive team. Continue reading

Overcoming the Toughest Common Coaching Challenges

by Amy Gallo

Great managers strive to do right by their employees — treat them well, motivate them to succeed, and provide the support and coaching each person needs. This is often easier said than done, especially when it comes to coaching. That’s because coaching takes time, skill, and careful planning. And there are certain types of people who may be particularly challenging for managers to coach. Think about the Eeyore on your team who is pessimistic at every turn, or the person who refuses your advice with a smile on his face. It’s not fair to you or to the employee to give up, so what do you do? Continue reading

Can Leadership Urgency Be Taught?

by Cindy Wahler

Academic training provides abundant business case examples that allow students to see how and why organizations succeed or fail during turbulent times.  We do know that companies with the best strategy can engender great success.  The strategy, if implemented appropriately, can help turn the organization around by increasing market share and profitable growth.

The one caveat to brilliant strategy is talent.  With the war on talent being ever so true there are many highly educated candidates in the marketplace.  Those candidates who could not secure employment after completing an undergraduate degree went back to school.  They chose further education in the form of postgraduate degrees and specialty certificate training programs.  The intent is to enhance resumes, add additional qualifications and create greater marketability. The net result is that our potential employee population has never been brighter, smarter and steeped in theoretical business acumen.  Those students who had an opportunity to participate in a co-op or internship placement do have an edge.  This was a savvy choice on their part to seek out academic programs with a practical component.  Employers will always hire a known quantity, and if fortunate, many of these students are indeed hired back upon graduation as full time employees. Continue reading