The BPO Outsourcing Solution Architect (SA) role is a client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. This person is the single point of contact with responsibilities that include:
- Managing all Operating Group, senior client buyer and functional owner relationships for the designated solution
- Driving the necessary sign-off of the solution with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)
- Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with the delivery organization(s) Continue reading
