The Death of Outsourcing

 Written by Cliff Justice, KPMG Partner, Shared Services and Outsourcing Advisory

There is a revolution taking shape in the business services industry, one that disregards the traditional shared services and outsourcing paradigms and centers the design of support services on the needs and priorities of the enterprise as a whole.

Since the information technology outsourcing mega-deals of the 1990’s and through the expansion of offshoring and business process outsourcing in the 2000’s, companies have consistently sought ways to use sourcing strategies to reduce the cost of back office services. Continue reading

How To Win The Talent War

Written by Jon Stein

I once hired a developer who had more experience in his field than I did in mine. His resume touted roles at companies I one day hope to emulate, and his Rolodex read like a who’s who of tech startups. I was excited by the possibilities of having someone like this on our team, and I anticipated a long and rewarding career for him at our company.
No doubt he was talented–but the sad reality was that he had no genuine interest in building the company I envisioned. He stayed with us less than six months.
When hiring for roles like this at Betterment.com, the investing startup I founded two years ago, I soon learned the formula for a successful startup. It’s simple: create a product that people need, and hire ridiculously talented, highly motivated people to build it. Continue reading

Relationship-Building… Key to Your Success as a CIO

Written by Robert Liley. He is a Principal in The Signal Group, a Vancouver-based management consulting firm. Over the years, he has counseled several successful CIOs, as well as having been one himself. For more on this subject, or to purchase a copy of his guide ‘The CIO’s Executive Handbook’ please visit his web site at www.theciohandbook.com.

The role of the CIO is rapidly changing. Are you ready to meet the increasing demands of this new role? Before you answer this question, we need to first understand the nature of this evolution and the factors that are driving it. In my view, it’s being driven by a significant change in expectations on the part of the CEO and the rest of the Executive Team with respect to the CIO. This has been stimulated by the role that information technology is now beginning to play in enabling fundamental business operations and creating competitive advantage, something that has only recently begun to appear on the radar screens of many executives.  And this, in turn, is being fueled by the continuing rapid advances in information technology which make possible so many of the changes that are impacting the way that societies and organizations work, essentially across the world.  Just ask the Tunisians or the Egyptians about the impact these new technologies can have. The problem, of course, is that many CIOs are not yet prepared to meet the emerging expectations, even if they understood them. Why is this?        Continue reading

Stop Blabbing About Innovation And Start Actually Doing It

Wriiten by Aaron Shapiro, CEO, Huge and author of Users, Not Customers.

These days, every established company is at risk of having its industry–and its own business–disrupted by a startup. Cognizant of this, companies devote a lot of time to talking about how important it is to innovate. But here’s the truth: most companies can’t innovate because everyone is paid to maintain the status quo.

This is the single biggest reason companies fail to do anything new or exciting. You and everyone else are maxed out making sure your company is doing what it’s supposed to do; innovation is what the weekends are for. Continue reading

The Real Leadership Lessons of Steve Jobs

His saga is the entrepreneurial creation myth writ large: Steve Jobs cofounded Apple in his parents’ garage in 1976, was ousted in 1985, returned to rescue it from near bankruptcy in 1997, and by the time he died, in October 2011, had built it into the world’s most valuable company. Along the way he helped to transform seven industries: personal computing, animated movies, music, phones, tablet computing, retail stores, and digital publishing. He thus belongs in the pantheon of America’s great innovators, along with Thomas Edison, Henry Ford, and Walt Disney. None of these men was a saint, but long after their personalities are forgotten, history will remember how they applied imagination to technology and business. Continue reading