Tag Archives: US

F&A Account Leader-West Coast

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Drive both short and long term growth through up-selling, profitable delivery and client satisfaction. Work closely with the Operating Groups to maximize outcomes and value to the client and profitability, acting as a single point of contact for the organization and building trusted advisor relationships at the client. May have accountability for a single tower on a medium-to-large account, or for multi towers on a small-to-medium account, or for multiple small accounts.

iStock_000017757523LargeLead account Development and Sales
•Deliver revenue target and CCI plan
•Conduct account planning and reviews, and collaborate with the Operating Groups and Growth Platforms to bring best of  innovation, analytics and industry insight to clients
•Achieve profitable growth and new sales through upsell, extensions, renewals and cross-selling across offerings over a portfolio of accounts (understanding client needs and industry trends to sell transformational solutions)

Account Management
•Manage overall client relationship & satisfaction, delivering world class service management for a single tower on a medium-to-large account, or for multi towers on a small-to-medium account, or for multiple small accounts

Develop Key Relationships
•Pursue and cultivate relationships with decision makers/influencers at the senior/middle management levels within the client organization
•Cultivate relationships with Client Account leaders within assigned account and provide expertise across client account team
•Manage account team members below the Managing Director level, setting the tone from the top for our people and sustaining culture and values

Demonstrate Thought Leadership and Market Profile
•Demonstrate functional expertise in the offering delivered on the assigned account
•Gain internal recognition in area and start to develop external recognition of growth platform relevance and expertise

If you are interested or know someone who is, please let me know. Thank you!!

Sincerely,

Larry Janis I Managing Partner I Integrated Search Solutions Group, LLC

P-516-767-3030

E-janis@issg.net

www.issg.net

follow me on twitter @issgheadhunter

Account Leader- New York or Raleigh

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In this role, you will be responsible for evaluating existing processes, systems and solutions, and development of improvement plans. You will leverage relationships with key internal team members (e.g., managers, functional leaders, process owners) to facilitate the implementation of continuous improvement and operational excellence mindset, management practices and monitoring of processes to achieve the objectives set forth for one of our largest accounts. This role requires leadership and change management skills, problem solving, technology expertise, and extensive experience in operational excellence, process improvement and delivery of complex business processes to external clients.

This role requires leadership and change management skills, problem solving, technology expertise, and extensive experience in operational excellence, process improvement and delivery of complex business processes to external clients.

The person in this position will:

  • Identify, lead and drive opportunity identification for changes, process improvements, transformations and transitions for one of our most exciting clients
  • Drive development of standards across teams, build upon our practice methodologies and provide requisite training as appropriate
  • Lead and contribute to altering and developing new internal workflows to accommodate new service offerings
  • Oversee the implementation of large, complex projects or multiple, smaller scale projects contributing to building Axiom’s proprietary Intellectual Property in the rapidly changing Managed Contracts Services business area.

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Overcoming the mental hurdles of leadership

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By Ross TsakasiStock_000008266083Small[1]

“Commitment is what transforms a promise into a reality,” according to a famous quote by Abraham Lincoln.

I would contend that leadership is, in fact, comprised of a series of small promises converted into reality. Along the way, these small promises generate faith and trust in a leader’s ability to not only promise wonderful things but also deliver on those promises. Great leaders are then idealized as the faultless heroes who steadfastly strode forth and never looked back — but is that indeed the whole truth?

I can’t confidently state whether it is. All I can share is my own experience of being a leader and what I encountered along the way. My experience as a leader began when I formed my first venture, Eulysis. I had discovered a technology, the Single Vial System, to deliver twice as many medicines at half the cost worldwide. Along the continuum from inception to completion, I was fortunate to gain support from the World Health Organization, Bill & Melinda Gates Foundation, Royal Society of Edinburgh, and HRH Prince Charles. I also led an international team of public and private partners across three continents. Continue reading →

Regional Sales Leaders in Accounts Receivable Solutions.

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Our client is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader.

 Summary of Role

Senior level sales executive focused on new logo acquisition in the commercial segment of their business (e.g., utilities, financial services, communications, etc.), not government, education or healthcare.  The incumbent is responsible for leading end-to-end sales processes that result in profitable revenue from new logo contracts.. Continue reading →

Regional Operations Center Lead

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Our client is a leader in global financial BPO services with a strong international network comprising hubs in the USA, Brazil, India, Mexico, Philippines, Singapore and Germany.

Summary

As part of the BPO Global Operations Leadership Team, you will be responsible for the strategic direction and management of the operations for a strategic Fortune 50 client. The jobholder will be responsible for running the site operations while maintaining client satisfaction and driving site profitability. Additionally, this role will also support driving growth and augmenting client relationship across the multiple LoB’s supported by the site.

Responsibilities

  • Provide & implement strategic plans to improve site performance to ensure BPO industry leadership
  • Review & manage operational performance across LoB’s
  • Monitor performance against Service Level Agreements and work with the client to address any performance issues
  • Manage the day to day relationship and contract governance and outsourcing   provider on relevant planning or contract management topics
  • Establish action plans to improve or evolve performance
  • Provide guidance, feedback, and leadership to drive the team to achieve, continuous improvement on all operational, quality, and satisfaction metrics

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