Tag Archives: US

How to retain employees through ‘servant’ leadership

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zeynepBy Zeynep Ilgaz

The term “servant leadership” was coined nearly 50 years ago in an essay written by Robert K. Greenleaf; and since then, the business world has slowly but surely embraced this concept of empathy in leadership.

Over the past few years, we’ve seen top-notch companies like Zappos, Whole Foods and the Container Store publicly proclaim their affinity for this philosophy. And, in late 2016, Starbucks joined the ranks when it called its brand-new CEO a “true servant leader,” explaining that he embodies characteristics the company wants to see in all its leaders.

Servant leadership certainly seems to be growing in popularity, but it also continues to be quite misunderstood.

So, what exactly is servant leadership?
Some people see the word “servant” and mistakenly assume that servant leaders are slaves to their employees, pushovers who say “yes” to everything and are willing to sacrifice the company’s well-being to give employees what they want.

In reality, though, servant leaders are very much in charge of their companies; they just aren’t authoritarians who boss everyone around. Instead, they’re great listeners who are humble and empathetic — but still successfully balance organizational growth with these feel-good attributes. Continue reading →

Your Team’s Time Management Problem Might Be a Focus Problem

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by Maura Thomas

iStock_000004877664XSmall - Copy“My team has a time management problem,” leaders often tell me. For example, an executive might say that their teams aren’t moving the needle on important projects, yet staffers seem busy and stressed. “Time management” becomes a catchall solution to this problem, and they want to hire me to offer tips and techniques on things like prioritizing and using their calendars better.

What we soon uncover, however, is that the root of their team’s problems is not managing time, but managing attention. And these attention management issues are due not to a skills gap on the part of the employees, but to a wider cultural problem unintentionally reinforced, or at least tolerated, by senior leadership.

Distraction is one of the biggest hurdles to high-quality knowledge work, costing almost 1 trillion dollars annually. The first step to addressing this problem is to treat it as a company culture problem that deserves the attention of senior executives.

In my experience, many leaders inadvertently allow or even actively promote the following four situations that impede their team’s ability to focus and produce their best work. Continue reading →

Digital Marketing Sales Capture Lead

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Job DescriStock_000005061098XSmalliption-Digital Marketing Sales Capture Lead

The Digital Marketing Sales Capture Senior Manager – CMT owns the sales process and outcomes, leading a pursuit strategy through the origination and closing of specific sales opportunities in both established and new accounts. He/she develops relationships with key buyers and decision-makers at new and/or existing clients and acts as the point of contact for resolution and escalation of all key sales pursuit related items with the client and internally.

Key responsibilities include:

  • Relationship Development: establish and strengthen relationships with client C-Level face-offs, business and technical buyers, and key project stakeholders. Network with Industry Leaders, as well as business partners, Alliance partners, Industry Vendors, Competitors, and participates in key industry forums.
  • Client Demand Stimulation and Opportunity Generation: Identify specific sales opportunities within existing and prospective clients. Engage in activities focused at generating client awareness of the firm and/or demand for its Services (may include developing/sending promotional materials, presenting in business forums, charitable activities, business associations, etc.).
  • Sales Process Leadership: Lead Sales Process for specific approved opportunities, complying with all internal sales stage entry/exit requirements. Construct and execute sales strategy and deal plan; including value proposition, win themes, tactics & action plan, relationship and communication plan and competitive analysis. Review solution plans, cost models and written proposals as appropriate to ensure alignment with sales strategy.
  • Deal Closure: Lead team of professionals including technical, finance, legal, procurement, HR and proposal management through deal closure. Develop and maintain deal close plan, aligning proposition to client’s selection process, evaluation criteria and process.  Understand the client’s organization and processes and manage all negotiations and closing activities accordingly.

Continue reading →

Seven new onboarding strategies you’ll see this year

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iStock_000012204568LargeAccording to a study from Equifax, more than half of all employees who left their job in the past year did so within the first 12 months.

To counter this problem, more and more companies are turning their efforts toward retention, and that starts with onboarding. Recently, we asked members of Forbes Coaches Council to describe new onboarding strategies companies will be using this year. Here’s what they said.

1. Purposefully Introducing Candidates To Workplace Culture

New employees are often unfamiliar with the cultural nuances of a novel workplace environment. Companies now realize providing clear guidance on culture and how to maximize an employee’s success within it as a strategic priority. Also, because many “rules of the road” are often policy-based and not found in a handbook, discussions on culture will likely escalate to enhance the onboarding process. – Karima Mariama-Arthur, Esq., WordSmithRapport Continue reading →

Account Leader-Hospitality Industry

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banner_client_testimonialsThe Account Lead is responsible for bringing the latest innovation and  offerings to our clients.  Responsible for building a trusted client advisor relationship with the client, client account leadership; understanding client needs and expectations.  They bring extensive experience in account growth, profit & loss and exceptional client relationship management experience.  The role is responsible for driving profitable sales growth, expanding the footprint, ensuring profitable delivery and influencing the client strategy to help drive high performance on the account.

Key Responsibilities:

  • Work in partnership with Delivery to deliver on the contract and exceed client and Accenture expectations for Sales, Revenue and Profitability targets.
  • Drive growth on the account by presenting offerings, innovation and thought leadership to the client and pulling in deep experts when needed.
  • Lead the account and support functions.
  • Involved in setting strategic direction to establish near term goals for the Account.
  • Secure referenceable client credentials that represent innovation and automation delivered.

Continue reading →