Tag Archives: US

Three Steps for Successful Digital Integration

Posted on

by David Dubois

The “uberisation” of the economy is making companies rush into digital integration, but they need to build some critical capabilities before investing.

In the face of emerging digital disruptions across fields as varied as healthcare, transportation or even banking, companies have massively increased their digital investments. For instance, a survey by eConsultancy revealed that 77% of companies plan to increase their digital marketing budget in 2015, a sharp 71% increase compared to the preceding year. Continue reading →

Global Service Delivery Director

Posted on


Position Objective:

The successful candidate will have responsibility for managing the delivery of services to maximize contribution to the success of major global clients. Services include Credit, AR and Collections management, Cash Applications, Billing, and back office finance processing and customer services.

You will have considerable and proven operational management skills and also possess the stature to effectively represent the business to clients, and a flexibility of approach to respond to changing demands across the business.  You will drive and work collaboratively with colleagues across sites to achieve organizational and client goals. Continue reading →

Procurement Sales Leader

Posted on

Our client’s Business Process Outsourcing (BPO) organization has an exciting opportunity for a Sales Leader selling procurement services. Their BPO Procurement business offers a full suite of source-to-pay BPO services including:

  • Sourcing and category management, including sourcing, demand management and supplier performance management.
  • Sourcing support, including spend analytics, market analysis, spot buy, auction services and contract administration.
  • Procurement operations, including requisition processing, invoice processing, travel and expenses processing, supplier enablement and catalog enablement. Continue reading →

Sustaining a Global Life

Posted on

linda brimm.jpgby Linda Brimm

Global Cosmopolitans are often pigeon-holed by organizations as mobile and adaptable people, standing ready to be parachuted into the next market. But they should push back when they want to go “home” or stay put for a while and companies should listen.

Luisa, a former South American student of mine got yet another international assignment. This time, her company wanted to send her from the head office in the UK to Australia. She had been pegged as someone who could move anywhere. She’d done it before, many times. But this time was different; she wanted to stay in one place and settle for a while. Right after the birth of her second child, HR offered her a promotion in Australia. She tried to explain that she had gained many skills that she could use as a result of her mobility in the head office, but she felt tagged as easily mobile. They had given her a promotion and set up the new position, but this time, she didn’t bite.  She used this as an opportunity to decide what would be best for her. She changed companies. Continue reading →

2015 BPO Innovations Conference

Posted on

 

 

 

 

As technology plays an ever increasing role in BPO solutions both provider and buyers are benefiting from an accelerated path to all forms of innovation. Greater speed, analytics, quality and scalability are just the beginning.

I feel this is a topic of increasing importance.   So October 22, 2015, I will be attending this powerful learning and networking opportunity and thought I would share the information with you .

The 2015 BPO Innovations Conference shows attendees that innovation – constant, holistic, forward-thinking innovation – can deliver sustained, long-term improvement and bottom-line results. The intersection of BPO, Technology and Innovation will increasingly deliver significant upside to those organizations that are smart enough to explore it

Program highlights include: keynote presentations from HfS and Xerox; test drives with Tesla Motors; speakers and panelists from Avasant, HBO, Loeb & Loeb, McKesson, NeoGroup, PwC, Thomson Reuters, and more.

If you would like to attend please register today at: www.regonline.com/2015BPOI – Registration is complimentary for Buyers.

Last year, this day-long symposium sold out and brought together leading ITO, BPO and KPO practitioners, decision makers, influencers and thought leaders to learn, connect, share and transact. Again this year, attendees will:

* Learn more about how digital trends and transformative technologies are delivering greater innovation
* Hear from top experts as to what’s real what’s hype and what can process owners expect as to real business value add
* Meet with peers and thought leaders who are leading the charge to digital BPO innovation
* Accelerate your career trajectory
* Leave the day with both strategic and tactical action items that will enable you to get more from existing and future BPO engagements.

Event website: http://oievents.com/bpo-innovation-conference-2015/