Tag Archives: US

Employee Training Needs More than a Script

Posted on

by Andy Molinsky

You want your employees to become more effective and emotionally intelligent communicators, savvier negotiators, more compassionate and effective deliverers of bad news, better coaches, and more sophisticated cross-cultural communicators. So you offer them interpersonal skills training. It’s a packaged solution that can pay great dividends for your business. Right?

Well, not so fast. Skills training is a huge industry, but also one with an equally huge failure rate. Companies spend billions of dollars annually helping their employees develop all sorts of interpersonal skills with questionable return on their investment. And the big question is, why? Why does training seem like such an obvious solution to a real problem when it doesn’t prove fruitful much of the time? Continue reading →

Buy Side BPO Management-Cross Tower BPO Transition Leader

Posted on

 

Our client has recently entered a BPO Outsourcing deal with a provider. The contract covers three G&A towers-F&A, HR, and indirect procurement.  This scope of BPO services is new to our client and as such needs an experienced, proven successful person to join their team as we embark upon this transformational program.    The ideal candidate will have a functional background in corporate finance and corporate controller duties, as well as 10+ years’ experience working for a tier 1 outsourcing provider. Continue reading →

Database Administrator

Posted on

Data Platform team resides in the tech department and is responsible for architecting, building and operating an On-Premise and Cloud Database Platform as a Service for all departments throughout the company. This opening is for an MS SQL Server DBA and requires a service oriented mentality, high sense of ownership and exceptional customer service.  The company databases are migrating from a SQL2008 virtualized Platform to a highly automated, virtualized SQL2012-14 Hybrid Cloud Platform utilizing the latest compute and storage technology to offer maximum performance, availability and security. We are looking for a highly motivated and talented DBA to build and maintain a best in class Database Platform and keep our clients at the forefront of latest technologies. Continue reading →

The Big Reason to Hire Superstar Employees Isn’t the Work They Do

Posted on

by Walter Frick

Most companies will tell you they want to hire and retain “A players”, and why not? It’s hard to object to building a company around the best possible talent. But what is it about superstar talent that actually improves performance? A recent paper from the National Bureau of Economic Research examines this question by looking at academic departments, where productivity can be measured in terms of papers published and citations from other researchers. Superstars were defined as academics who ranked above the 90th percentile based on citation-weighted publications. The paper points to three different ways that superstars can improve an organization, and measures the magnitude of each in the context of academic evolutionary biology departments. The first, and most obvious, is the direct increase in output that a superstar can have. Hire someone who can get a lot of great work done quickly and your organization will by definition be producing more great work. But, perhaps surprisingly, this represents only a small fraction of the change that superstars have on output. The authors write:

On average, department-level output increases by 54% after the arrival of a star. A significant fraction of the star effect is indirect: after removing the direct contribution of the star, department level output still increases by 48%. Continue reading →

Lead at your best

Posted on

by Joanna Barsh and Johanne Lavoie

When we think of leadership, we often focus on the what: external characteristics, practices, behavior, and actions that exemplary leaders demonstrate as they take on complex and unprecedented challenges. While this line of thinking is a great place to start, we won’t reach our potential as leaders by looking only at what is visible. We need to see what’s underneath to understand how remarkable leaders lead—and that begins with mind-sets. Continue reading →